As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions.

We seek Technical Support Specialists providing round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments. You will monitor our inhouse ticketing system during assigned shifts, follow clear runbooks, and record complete evidence for every action. Work involves sensitive data, so zero errors and meticulous execution are required. This is a shift based role in a remote setup for a global tech startup.

We are seeking an experienced Principal Business Systems Analyst to lead strategic initiatives across our Go-to-Market (GTM) Systems and drive business transformation. In this role, you will work cross-functionally with key stakeholders across Sales, Marketing, Customer Success, and Revenue Operations to design and implement scalable solutions that enhance operational efficiency and support revenue growth.