Searching for entry-level remote admin jobs in technical support? This L1 Technical Support Representative role at Twoconnect Careers offers a chance to work from home while providing essential assistance to customers regarding electric vehicle charging stations.
About the Role
In this role, you'll provide technical support to customers via phone, email, and live chat, helping them with issues related to EV charging stations. Your responsibilities will include troubleshooting hardware and software problems, guiding customers through installations, and ensuring compliance with industry standards.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. They prioritize a people-first culture that values stability and growth.
Why This Job Stands Out
- Join a global team and work from home while supporting innovative EV technology
- Benefit from training programs designed for career development
- Experience a culture that prioritizes employee growth and satisfaction
Job Insights
RoleL1 Technical Support Representative
Work TypeRemote work from home job
IndustryConsumer Electronics
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote customer service jobs in technical support
- Candidates with a background in engineering or IT looking for work from home opportunities
- Professionals eager to join a supportive remote team in the consumer electronics industry
What You Will Do
- Provide technical support for EV charging stations via phone, email, and live chat
- Diagnose and troubleshoot hardware and software issues related to EV chargers
- Guide customers through installation and maintenance procedures
- Monitor system performance and document customer interactions in the ticketing system
- Assist with firmware updates and provide technical training to customers
What They Are Looking For
Skills & Experience
- Bachelor's degree in Engineering, IT, or a related technical field preferred
- Prior experience in technical support or customer service
- Strong troubleshooting skills with hardware, software, and networking components
- Experience with CRM and ticketing systems like Zendesk or Freshdesk
What They Expect
- Excellent communication skills to explain technical concepts to non-technical users
- Ability to work independently and manage multiple inquiries effectively
- Strong attention to detail and commitment to customer satisfaction
What They Offer
- Work from home with a flexible shifting schedule
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits and opportunities for career development
- Engaging company outings and a supportive, inclusive culture
Tips for Applicants
- Highlight any experience you have in customer service or technical support roles
- Emphasize your troubleshooting skills and familiarity with CRM systems
- Demonstrate your ability to communicate technical information clearly
Frequently Asked Questions
What are the working hours for this role?
The role has a shifting schedule, allowing flexibility in your work hours.
Is prior experience in the EV industry required?
While knowledge of electric vehicle charging infrastructure is a plus, it is not mandatory.
What kind of training will be provided?
Twoconnect offers training programs focused on career development and technical skills.
