You will play a vital role in supporting our Client Success team by managing administrative tasks, client support requests, QA projects, and case research. This is a dynamic role that requires excellent communication with internal teams, strong organizational skills, and adaptability in a fast-changing environment. Your work will directly impact client satisfaction, from handling billing disputes and contract research to performing data entry and investigative projects. Over time, you will engage directly with clients via email or phone to support assigned cases and tasks. Mastery of our products, internal systems, and Salesforce.com will be key to delivering outstanding service.

We’re looking for a Customer Success Support Specialist to provide operational and technical support to our client’s Customer Success team. This is a new role designed for someone who is proactive, highly communicative, and detail-oriented.