Searching for entry-level remote customer support jobs? This L2 Technical Support Representative role at Twoconnect Careers offers a unique opportunity to work from home while providing assistance with electric vehicle charging stations.
About the Role
As an L2 Technical Support Representative, you will be responsible for offering technical assistance to customers regarding electric vehicle (EV) charging stations. Your role involves troubleshooting hardware and software issues, guiding customers through setup procedures, and ensuring a high level of customer satisfaction.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. They prioritize a people-first culture, offering competitive pay, benefits, and structured career development programs.
Why This Job Stands Out
- Join a remote team that connects Filipino professionals with global opportunities
- Engage in a role that combines technical support with a focus on renewable energy
- Enjoy a supportive culture that prioritizes your growth and success
- Work from home while contributing to the growing EV charging infrastructure
Job Insights
RoleL2 Technical Support Representative
Work TypeRemote work from home job
IndustryConsumer Electronics
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote admin jobs in technical support
- Candidates with a background in engineering or IT looking for work from home opportunities
- Professionals passionate about customer service and troubleshooting in the EV sector
- Job seekers interested in remote work with a focus on renewable energy technologies
- Filipino remote workers eager to join a supportive and inclusive company culture
What You Will Do
- Provide technical support to customers regarding EV charging stations via phone, email, and live chat
- Diagnose and troubleshoot hardware and software issues related to EV chargers
- Guide customers through installation, setup, and maintenance procedures
- Monitor and analyze system performance, identifying potential issues proactively
- Document customer interactions and troubleshooting steps in the ticketing system
What They Are Looking For
Skills & Experience
- Bachelor's degree in Engineering, IT, or a related technical field preferred
- Prior experience in technical support or customer service
- Strong troubleshooting skills with hardware, software, and networking components
- Experience using CRM and ticketing systems like Zendesk or Freshdesk
- Excellent communication skills to explain technical concepts to non-technical users
What They Expect
- Ability to work independently and manage multiple customer inquiries effectively
- Strong attention to detail and commitment to customer satisfaction
- Stay up to date with industry trends and emerging technologies
- Collaborate with the sales team to identify customer needs
What They Offer
- Work from home with a flexible shifting schedule
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits and competitive pay
- Opportunities to work with leading companies in Australia and beyond
- Training programs for career development and engaging company activities
Tips for Applicants
- Highlight any previous experience in customer service or technical support in your application
- Emphasize your troubleshooting skills and familiarity with CRM systems
- Prepare to discuss your understanding of electric vehicle technologies during the interview
Frequently Asked Questions
What are the working hours for this remote position?
The role involves a shifting schedule, which may include varying hours based on customer needs.
Is prior experience in the EV industry required?
While knowledge of electric vehicle charging infrastructure is a plus, prior experience in technical support or customer service is more critical.
What kind of training will be provided?
Twoconnect offers training programs focused on career development and best practices in technical support.
