Searching for remote customer support jobs in the renewable energy sector? This Customer Support Specialist role at Twoconnect Careers offers a unique opportunity to assist customers on their solar and battery journey while working from home.
About the Role
In this role, you will provide exceptional customer service and technical support to clients navigating their renewable energy solutions. You'll manage inquiries related to solar systems, installations, and billing, ensuring a seamless customer experience.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Why This Job Stands Out
- Join a growing organization committed to renewable energy and sustainability
- Work from home with a flexible day shift schedule
- Engage in meaningful work that supports customers in their energy journey
- Be part of a supportive team with dedicated managers focused on your growth
- Enjoy a work environment that prioritizes employee well-being and development
Job Insights
RoleCustomer Support Specialist
Work TypeRemote work from home job
IndustryRenewables & Environment
Experience LevelEntry Level
Who This Job Is For
- Professionals seeking remote customer support jobs in the renewable energy sector
- Candidates with experience in technical support or customer care roles
- Individuals looking for work from home opportunities with a focus on sustainability
- Job seekers who thrive in fast-paced environments and enjoy problem-solving
- Those interested in remote admin jobs that involve customer interaction and technical troubleshooting
What You Will Do
- Respond promptly to customer inquiries regarding solar systems and home batteries
- Support customers through pre-installation and post-installation activities
- Communicate with customers via telephone, email, SMS, and chat to resolve inquiries
- Monitor customer systems and provide timely troubleshooting and support
- Manage billing inquiries and assist with payment plans and subscriptions
- Create and maintain customer accounts on billing platforms
- Coordinate with technical teams to resolve customer issues
- Identify service improvement opportunities and assist with customer templates
What They Are Looking For
Skills & Experience
- Bachelor's degree in Business, Communications, Psychology, or a related field
- Experience in customer service or technical support roles
- Strong written and verbal communication skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Basic technical knowledge of solar systems is a plus
What They Expect
- Ability to build rapport and understand customer needs
- Strong problem-solving skills and a practical approach to resolving issues
- Organizational and time-management skills to prioritize tasks
- Experience handling billing inquiries and managing overdue accounts
- Commitment to maintaining accurate customer records and compliance with policies
What They Offer
- Permanent work from home with a day shift schedule
- Weekends off with a Monday-Friday workweek
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities for career development and training programs
- Supportive and inclusive company culture
Tips for Applicants
- Highlight any previous experience in customer service or technical support roles in your application.
- Showcase your communication skills by providing examples of how you've resolved customer inquiries in the past.
- Express your interest in renewable energy and sustainability in your cover letter.
- Be prepared to discuss your problem-solving approach during the interview.
Frequently Asked Questions
What are the working hours for this remote position?
The working hours are Monday to Friday, from 7:00 AM to 4:00 PM PHT, with adjustments made for daylight saving time.
Is there any training provided for this role?
Yes, Twoconnect offers training programs for career development to help you succeed in your role.
What benefits does Twoconnect offer?
Twoconnect provides HMO with medical reimbursements, government-mandated benefits, and opportunities for career growth.
