Searching for remote technical support jobs that make an impact? As a Senior Technical Support Representative at Axon, you'll provide crucial support while working from home in Canada, contributing to a mission that matters.
About the Role
In this role, you will deliver exceptional technical support to Axon Fusus customers through various communication channels. Your expertise will help troubleshoot and resolve issues related to hardware and software, ensuring customer satisfaction and operational excellence.
About the Company
Axon is on a mission to Protect Life. They pursue society’s most critical safety and justice issues with their ecosystem of devices and cloud software.
Why This Job Stands Out
- Join a mission-driven company focused on safety and justice
- Work remotely from Canada while making a real impact
- Be part of a supportive remote culture that values diversity and inclusion
Job Insights
RoleSenior Technical Support Representative
Work TypeRemote work from home job
Experience LevelMid to Senior
Who This Job Is For
- Professionals with experience in remote technical support roles looking for meaningful work
- Candidates familiar with information systems and networking seeking remote admin jobs
- Individuals passionate about customer service and technology who want to work from home
What You Will Do
- Become an expert on the Axon Fusus solution, including apps, APIs, and development roadmap
- Assist the Implementation team with geospatial setup of customer locations
- Respond to and resolve customer support requests via email and phone
- Troubleshoot technical issues and follow escalation policies
- Document all support activities in the Axon Fusus CRM tool
- Participate in training and certification programs to enhance technical skills
What They Are Looking For
Skills & Experience
- 1 year of experience in information systems and networking
- Strong knowledge of enterprise network equipment, including routers and firewalls
- Experience with security camera systems and Video Management Systems (VMS)
- Completion of or progress towards a college degree in a technical field
- Certifications such as Network+, Security+, or Linux+
What They Expect
- Analytical thinker with a systematic approach to problem-solving
- Ability to maintain confidentiality and pass a Criminal Justice Information Services (CJIS) background check
What They Offer
- Competitive salary ranging from $24.34 to $38.94 CAD per hour
- 401k plan with employer match
- Discretionary paid time off and paid parental leave
- Comprehensive medical, dental, and vision plans
- Fitness programs and emotional wellness support
- Learning and development opportunities
Tips for Applicants
- Highlight your technical support experience and familiarity with networking tools in your application
- Emphasize any relevant certifications you hold, such as Network+ or Security+
- Prepare to discuss how you approach problem-solving in technical scenarios during the interview
Frequently Asked Questions
Is this position open to applicants outside Canada?
No, this role is specifically for candidates located in Canada.
What types of training does Axon provide for new hires?
Axon offers training and certification programs to help you advance your technical skills related to the Axon Fusus solution.
What benefits does Axon provide for remote employees?
Axon offers competitive salaries, a 401k plan with employer match, discretionary paid time off, and various wellness programs.
