Searching for remote technical support jobs that allow you to work from home? Freshly Commerce is looking for a Technical Support Specialist to join their dedicated team and help Shopify brands thrive.
About the Role
As a Technical Support Specialist, you will play a crucial role in assisting merchants by troubleshooting technical issues and providing exceptional customer support. This position offers you the chance to work closely with a small, passionate team while gaining in-depth knowledge of the company's products.
About the Company
At Freshly Commerce, we're on a mission to build the logistics brain for commerce. Today, we help 25,000 Shopify brands simplify workflows like inventory and order fulfillment, enabling them to focus on building their brand.
Why This Job Stands Out
- Join a fully remote company with a supportive and collaborative culture
- Work closely with founders and have significant ownership of your work
- Enjoy a flexible schedule that allows you to work when you're most productive
- Be part of a small, dedicated team focused on delivering exceptional support to merchants
Job Insights
RoleTechnical Support Specialist
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote admin jobs in technical support
- Candidates with a background in customer service and technical troubleshooting
- Professionals interested in work from home opportunities with flexible hours
- Those looking to join a remote team dedicated to helping Shopify merchants
What You Will Do
- Provide effective technical support to merchants via email and video recordings
- Troubleshoot technical issues and offer solutions to enhance customer experience
- Document and share insights to improve product and support processes
- Collaborate with team members to ensure seamless communication and support
What They Are Looking For
Skills & Experience
- Previous experience in technical support at a SaaS or tech company
- Familiarity with HelpScout or other ticketing systems
- Hands-on knowledge of front-end development (HTML, CSS)
- Understanding of REST APIs and common data formats like JSON or XML
- Experience with debugging using Chrome DevTools
What They Expect
- Demonstrate strong communication skills in written correspondence
- Exhibit resourcefulness and ownership in problem-solving
- Maintain attention to detail while managing multiple tasks
- Adapt to changes and continuously learn new skills
What They Offer
- Competitive salary with annual pay increases
- $1,000 annual workspace stipend for equipment
- Flexible working hours with required overlap with Eastern Time
- Unlimited vacation policy allowing you to take the time you need
Hiring Process
- Application & short demo video: Submit your application plus a two-minute recorded screen-share.
- Conversation with the co-founders (30 min): Discuss your experience and approach to support.
- Paid take-home assignment: Work through a real-life merchant scenario and get paid for your time.
- Reference chats: Speak with two previous colleagues to assess your collaboration style.
Tips for Applicants
- Highlight your experience in technical support and customer service in your application.
- Prepare a clear and concise demo video showcasing your problem-solving skills.
- Be ready to discuss how you approach technical issues and your communication style.
- Familiarize yourself with Shopify and its functionalities to impress during the interview.
Frequently Asked Questions
What are the working hours for this remote position?
You will have flexible hours, but you are expected to have around 4 hours of overlap with Eastern Time (9 am to 5 pm EST).
Is there room for growth in this role?
Yes, there is plenty of room for growth as you will be joining a small but growing support team with opportunities to take on more responsibilities.
What tools will I be using in this position?
You will be using tools like HelpScout for ticketing, Chrome DevTools for debugging, and various communication tools for collaboration with the team.
