Searching for a role that combines customer success with innovative AI solutions? As a Principal Customer Success Manager at Fin, you will partner with enterprise clients to transform their customer service experience through cutting-edge technology.
About the Role
In this role, you will be responsible for managing the success strategies of strategic enterprise customers, ensuring their satisfaction and retention while leveraging Fin's AI capabilities to meet their business goals.
About the Company
Fin, now part of Salesforce, is dedicated to enhancing customer experiences through its high-performing AI Customer Agent. The company focuses on delivering seamless support across various customer journey stages, powered by advanced AI models.
Why This Job Stands Out
- Join a leading company in AI-driven customer service transformation
- Opportunity to work closely with enterprise clients and influence their AI adoption strategies
- Be part of a collaborative culture that values innovation and employee growth
Job Insights
RolePrincipal Customer Success Manager
Who This Job Is For
- Experienced professionals seeking remote customer success manager roles with a focus on AI solutions
- Candidates with a background in enterprise customer success and strategic account management
- Individuals looking for hybrid roles that combine in-office collaboration with remote flexibility
What You Will Do
- Own the health and success strategy for a portfolio of strategic enterprise customers
- Build relationships with executive sponsors and operational leaders to align Fin’s capabilities with customer business priorities
- Lead executive conversations and success-plan reviews to drive measurable value realization
- Guide complex enterprise implementations and adoption programs, ensuring alignment across teams
- Analyze performance data to identify optimization opportunities and represent the Voice of the Customer internally
What They Are Looking For
Skills & Experience
- 8+ years of customer-facing experience in enterprise Customer Success or related advisory roles
- Experience working with large enterprise clients and complex organizations
- Strong commercial judgment and ability to connect product performance to customer outcomes
What They Expect
- Demonstrated success in driving adoption, retention, and measurable business outcomes
- Ability to simplify complex problems and communicate effectively with diverse audiences
- Self-motivated and adaptable, with strong prioritization and program-management skills
What They Offer
- Competitive salary with potential for bonuses and stock options
- Hybrid working policy allowing flexibility to work from home
- Access to resources supporting health, wellbeing, and career development
Tips for Applicants
- Highlight your experience with enterprise clients and your success in driving customer outcomes
- Demonstrate your ability to build executive relationships and influence decisions
- Showcase your understanding of AI and automation in customer service contexts
Frequently Asked Questions
What is the hybrid work policy at Fin?
Fin expects employees to be in the office at least three days a week, balancing in-person collaboration with remote work flexibility.
What kind of clients will I work with in this role?
You will partner with some of Fin's largest and most complex enterprise customers, helping them transform their customer service with AI.
