Searching for remote customer support roles that make a real impact? As a Customer Success & Account Manager at Wing Assistant, you'll play a key role in enhancing customer relationships and driving business growth while enjoying the flexibility of hybrid work.
About the Role
In this position, you'll manage customer relationships post-signature, ensuring smooth onboarding and adoption of AI solutions. Your efforts will directly contribute to customer satisfaction and retention, making this a vital role in the company's success.
About the Company
Central builds AI agents that do real work for businesses. Our agents are designed to answer phones, book appointments, look up records, follow up with customers, transfer calls, and integrate into scheduling and healthcare systems.
Why This Job Stands Out
- Be part of a cutting-edge company shaping the future of AI solutions
- Enjoy the flexibility of a hybrid work setup while driving customer success
- Collaborate with a diverse team committed to innovation and growth
Job Insights
RoleCustomer Success & Account Manager
Who This Job Is For
- Professionals seeking remote customer success roles in a tech-driven environment
- Candidates with experience in B2B software looking for account management jobs
- Individuals passionate about AI applications in business operations and customer support
- Job seekers interested in work from home opportunities with a focus on customer satisfaction
- Filipino remote workers aiming for full-time roles in innovative companies
What You Will Do
- Manage a portfolio of customers, addressing their needs and opportunities
- Facilitate onboarding by configuring AI agents and ensuring smooth integration
- Conduct check-in calls and monitor account health to prevent churn
- Document customer interactions and recurring issues to enhance processes
- Provide feedback to product teams on customer needs and potential improvements
What They Are Looking For
Skills & Experience
- 2+ years in a customer-facing B2B software role
- Proven ability to manage customer accounts independently
- Excellent spoken and written English communication skills
- Experience in configuring software applications
- Technical proficiency for troubleshooting and learning new software
What They Expect
- Act swiftly to resolve customer inquiries and implementation blockers
- Test configurations to ensure functionality before customer launch
- Identify growth opportunities by understanding customer needs
- Engage in retention and expansion conversations with clients
- Work during US business hours to align with client needs
What They Offer
- Fully remote work environment with a diverse team
- Ongoing professional development and learning opportunities
- Competitive compensation package based on experience
- Fast-paced, innovative company at the forefront of AI technology
- Culture of open communication and continuous improvement
Tips for Applicants
- Highlight your experience in managing customer accounts and B2B software roles
- Showcase your communication skills and technical proficiency in your application
- Emphasize your interest in AI and how it can benefit business operations
Frequently Asked Questions
What does the hybrid work setup entail?
The hybrid work setup allows you to work from home while also collaborating with your team in a flexible manner, depending on project needs.
What are the typical working hours for this role?
You will need to align your working hours with US business hours to effectively support customers.
