Searching for remote management roles that make a difference? This Client Support Supervisor position at Talkspace is perfect for experienced professionals eager to lead a team focused on enhancing access to mental healthcare.
About the Role
As a Client Support Supervisor at Talkspace, you will lead and develop a team of client support representatives, ensuring they achieve success metrics while fostering a positive and productive work environment. Your leadership will be crucial in providing feedback, conducting performance reviews, and driving team morale.
About the Company
Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms. Their signature psychotherapy and psychiatry product connects users with licensed mental health providers through an easy-to-use, HIPAA-compliant platform.
Why This Job Stands Out
- Join a mission-driven company focused on improving mental healthcare access
- Lead a dedicated team in a supportive remote culture
- Enjoy a flexible work environment with great benefits
- Participate in regular team events and wellness workshops
Job Insights
RoleClient Support Supervisor
Work TypeRemote work from home job
Who This Job Is For
- Experienced professionals seeking remote management roles in the mental health sector
- Candidates with a passion for leading teams in a telehealth environment
- Individuals looking for remote admin jobs that emphasize team development and performance improvement
- Leaders eager to work from home while making a positive impact on mental healthcare access
What You Will Do
- Lead and develop a team of client support representatives, ensuring achievement of success metrics
- Conduct 1:1 meetings and performance reviews to motivate team members and enhance career development
- Oversee departmental specialty projects and analyze their effectiveness
- Report weekly on team production and quality performance, implementing action plans for improvement
- Participate in hiring and training new support representatives to ensure a smooth onboarding process
What They Are Looking For
Skills & Experience
- Bachelor's degree from a four-year college or university
- 2+ years of experience managing contact center support representatives, preferably in telehealth
- Familiarity with Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker
- Exceptional communication and project management skills
- Strong decision-making abilities and a passion for customer experience
What They Expect
- Ability to work independently and prioritize tasks effectively
- Experience in developing standard operating procedures
- Proven leadership skills in coaching and staffing
- Strong time management skills and a sense of urgency
- Commitment to delivering high-quality customer service
What They Offer
- Comprehensive Medical, Dental, and Vision coverage from day one
- 401k Retirement Savings Program with matching up to 4%
- Flexible PTO and a remote-first work environment
- Monthly Wellness Stipend to promote self-care
- Free access to Talkspace products for you and a household member
Tips for Applicants
- Highlight your experience in managing contact center teams, especially in telehealth environments.
- Showcase your leadership skills and any specific metrics you've achieved in previous roles.
- Prepare examples of how you've improved team performance and morale in past positions.
Frequently Asked Questions
What is the work schedule for this remote position?
This is a remote position based on Eastern Time, so you'll need to align your work hours accordingly.
What tools will I be using as a Client Support Supervisor?
You will be using tools like Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker to manage team performance and client interactions.
Are there opportunities for professional development?
Yes, Talkspace offers leadership training and encourages career development through regular performance reviews.
