Are you searching for remote admin jobs that make a difference? This Billing and Claims Support Representative role at Talkspace offers a chance to support clients in accessing quality mental healthcare while working from home.
About the Role
In this role, you will be responsible for educating clients about billing and claims procedures and addressing escalated inquiries with empathy and accuracy. Your contributions will directly impact client satisfaction and process improvements.
About the Company
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.
Why This Job Stands Out
- Join a mission-driven company focused on improving mental health access
- Work remotely while supporting clients through their wellness journey
- Be part of a diverse and inclusive team that values every employee's contribution
- Engage in regular team events and wellness workshops
Job Insights
RoleBilling and Claims Support Representative
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote customer support jobs in the healthcare sector
- Candidates with experience in health insurance claims or support environments
- Professionals looking for work from home roles that emphasize empathy and client care
- Those interested in joining a remote team dedicated to improving mental health access
What You Will Do
- Educate clients on billing and claims procedures using internal resources
- Resolve complex inquiries with a high degree of empathy
- Conduct outbound calls to payors for claim discussions
- Draft and provide superbills to clients as needed
- Collaborate with internal stakeholders on billing-related projects
What They Are Looking For
Skills & Experience
- 2+ years of experience in health insurance claims or a support environment
- Knowledge of Behavioral Health terminology and insurance benefits
- Familiarity with PHI and HIPAA guidelines
- Experience in tele-health or medical insurance industries is a plus
- Proficiency with payor portals and tools like Zendesk or Atlassian is advantageous
What They Expect
- Provide white glove service to all members with empathy
- Participate in departmental projects aimed at improving client support
- Maintain regular communication with supervisors and team members
- Identify trends in client inquiries and report potential issues to leadership
What They Offer
- Comprehensive Medical, Dental and Vision plans
- 401k Retirement Savings Program with matching
- Monthly Wellness Stipend for mental and physical self-care
- PTO and a remote-first work environment
- Free access to Talkspace products for you and a household member
Tips for Applicants
- Highlight your experience with health insurance claims in your application
- Showcase your ability to handle complex inquiries with empathy
- Mention any familiarity with tele-health or medical insurance processes
- Demonstrate your commitment to client satisfaction and support
Frequently Asked Questions
What are the working hours for this remote position?
This role is based on Eastern Time, so you will need to be available during those hours.
Is there any specific software I need to be familiar with?
Familiarity with payor portals and tools like Zendesk or Atlassian is preferred.
What kind of training will I receive?
You will participate in onboarding training as a subject matter expert and receive ongoing training sessions.
