Searching for senior remote customer success roles? This Senior Manager, AI Customer Success position at Webflow offers a chance to lead a team focused on innovative AI-driven solutions while working from anywhere.
About the Role
In this role, you will spearhead the Customer Success team for Source by Webflow, guiding clients in leveraging AI to enhance their digital experiences. You'll manage key enterprise accounts, driving retention and expansion while building a culture of collaboration and growth.
About the Company
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.
Why This Job Stands Out
- Join a pioneering team shaping AI-driven customer success strategies
- Work remotely with a company that values innovation and collaboration
- Opportunity to build and scale a team in a dynamic, fast-paced environment
Job Insights
RoleSenior Manager, AI Customer Success
Work TypeRemote work from home job
IndustrySales and Marketing
Who This Job Is For
- Experienced professionals seeking senior remote customer success jobs in B2B software
- Candidates with a strong background in managing customer success teams and enterprise accounts
- Individuals passionate about driving retention and expansion in a fast-paced remote environment
What You Will Do
- Lead and grow the Source Customer Success team, fostering a culture of experimentation and shared learning
- Manage strategic Source accounts, building relationships with senior marketing and engineering leaders
- Drive customer retention and expansion by overseeing renewals, forecasting, and account health
- Facilitate the transition of Source use cases into actionable results through workshops and pilots
- Partner with engineers to ensure successful customer outcomes and ROI
What They Are Looking For
Skills & Experience
- 8+ years in customer success, account management, or consulting at a B2B software company
- 2+ years in a leadership role within customer success or account management
- Proven track record of driving retention and revenue growth
What They Expect
- Ability to influence executives and build strong internal and external relationships
- Technical aptitude to understand codebases, deployment pipelines, and integrations
- Experience with applied AI or digital transformation initiatives
What They Offer
- Equity (RSUs) in a growing, privately held company
- Comprehensive health coverage for employees and dependents
- 12 weeks of paid parental leave and additional support for family planning
- Flexible vacation and paid holidays, plus a sabbatical program
- Access to mental health resources and wellness stipends
Tips for Applicants
- Highlight your experience with B2B customer success and managing enterprise accounts
- Demonstrate your ability to influence and build relationships with executives
- Showcase any relevant experience with AI technologies or digital transformation projects
Frequently Asked Questions
What qualifications are needed for this role?
Candidates should have 8+ years in customer success or account management, with at least 2 years in a leadership position.
Is this position fully remote?
Yes, this role is remote-first, allowing you to work from anywhere.
What is the salary range for this position?
The salary range varies by geographic location, with a base pay between $177,500 and $255,000 depending on experience and location.
