Searching for remote admin jobs that allow you to lead a dynamic team? The Manager, Renewals position at Tines is perfect for experienced professionals looking to make an impact in the SaaS industry while enjoying the flexibility of remote work.
About the Role
As the Manager of Renewals at Tines, you will oversee a team responsible for managing customer renewals, ensuring a seamless experience that fosters strong relationships and drives business growth. Your leadership will be crucial in achieving high retention rates and developing effective renewal strategies.
About the Company
Tines is the intelligent workflow company that powers some of the world's most important workflows. It supports IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, and Coinbase. Tines has security woven into its DNA, offering a secure and private platform for businesses.
Why This Job Stands Out
- Lead a dedicated team in a fast-paced SaaS environment
- Shape customer experiences and drive retention strategies
- Enjoy the flexibility of remote work while collaborating with global teams
- Be part of a company that values simplicity, speed, and soundness
Job Insights
Experience LevelMid to Senior
Who This Job Is For
- Experienced professionals seeking remote admin jobs in SaaS management
- Candidates with a strong background in customer success and renewals
- Individuals looking for remote work opportunities to lead high-performing teams
- Leaders with a passion for driving customer value and retention in a digital environment
What You Will Do
- Lead and develop a team of Renewal Managers, providing coaching and direction
- Own renewal performance metrics, ensuring high Gross Revenue Retention and renewal rates
- Establish and maintain a consistent renewal forecast for leadership visibility
- Guide negotiations involving pricing and contract terms with customers
- Collaborate with Customer Success and Sales to enhance customer outcomes and commercial execution
- Develop scalable renewal processes for different customer segments
What They Are Looking For
Skills & Experience
- 7+ years in SaaS, enterprise software, or customer-facing roles
- 3+ years of leadership experience in managing commercial teams
- Strong understanding of SaaS business metrics and renewal forecasts
- Proven ability to navigate complex negotiations and customer objections
- Excellent analytical and communication skills
What They Expect
- Drive strong customer and business outcomes through effective team leadership
- Establish clear metrics for renewal effectiveness and team productivity
- Ensure early engagement with customers to identify risks and opportunities
- Maintain operational discipline in renewal processes and workflows
What They Offer
- Target annual compensation of $150-170K OTE with a 70/30 split
Tips for Applicants
- Highlight your experience in managing customer renewals and driving retention metrics
- Showcase your leadership skills and ability to coach teams through complex negotiations
- Emphasize your analytical skills and how you've used data to improve processes
Frequently Asked Questions
What is the expected salary for this role?
The target annual compensation for the Manager, Renewals position is $150-170K OTE.
Is this position fully remote?
Yes, this role is fully remote but candidates must be based in the EST timezone.
What type of experience is required?
Candidates should have 7+ years in SaaS or customer-facing roles, with at least 3 years in a leadership position.
