Searching for remote IT support specialist roles? This position at 6sense offers a chance to enhance employee experiences through exceptional IT support while working from anywhere in the world.
About the Role
As an IT Support Specialist at 6sense, you will provide hands-on support to a global workforce, focusing on modern workplace technologies and improving IT operations through automation and process enhancements.
About the Company
6sense's mission is to multiply what matters: growth, retention, and efficiency. They prioritize people and aim to create an environment where teams can reach their full potential, driven by values such as curiosity and integrity.
Why This Job Stands Out
- Join a forward-thinking remote company that values employee well-being
- Be part of a culture that encourages curiosity and innovation in IT support
- Work with cutting-edge technologies and contribute to automation initiatives
- Enjoy flexible remote work while supporting a global team
Job Insights
RoleIT Support Specialist
Work TypeRemote work from home job
Who This Job Is For
- IT professionals seeking remote admin jobs with a focus on employee support
- Candidates with experience in customer service and troubleshooting in IT environments
- Individuals looking for remote jobs in a fast-paced, technology-driven company
- Tech-savvy individuals interested in AI technologies and automation
What You Will Do
- Provide Tier 1 and Tier 2 IT support through various channels including tickets, chat, and email
- Support macOS and Windows environments, ensuring smooth operation of Microsoft 365, Teams, Slack, and Zoom
- Manage user lifecycle processes such as onboarding, offboarding, and access requests
- Administer identity services like Okta and troubleshoot related issues
- Develop scripts and automations to enhance efficiency and reduce manual tasks
- Create and maintain documentation and knowledge articles for IT processes
What They Are Looking For
Skills & Experience
- 3+ years of experience in IT support or help desk roles
- Proficiency in supporting macOS and Windows environments
- Experience with Microsoft 365, Teams, Slack, and Zoom
- Familiarity with identity management tools such as Okta and MFA
- Basic scripting skills using PowerShell, Bash, or Python
What They Expect
- Strong troubleshooting and communication skills
- Ability to work effectively in a remote-first environment
- Attention to detail and a mindset focused on continuous improvement
What They Offer
- Competitive salary range of $73,577.25 - $103,913.30
- Comprehensive health, life, and disability insurance
- 401K employer matching program
- Generous paid time off and self-care days
- Opportunities for professional growth and development
Tips for Applicants
- Highlight your experience with both macOS and Windows systems in your application.
- Showcase any relevant certifications or training related to IT support and automation.
- Be prepared to discuss your problem-solving approach and examples of past successes in IT support.
Frequently Asked Questions
What are the working hours for this remote role?
As this is a remote position, working hours are flexible but should align with the needs of a global workforce.
Is there room for growth within the company?
Yes, 6sense promotes a growth mindset culture with numerous learning and development initiatives.
