Searching for remote admin jobs that focus on email deliverability? The Email Deliverability Specialist role at Customer.io is perfect for professionals eager to assist clients in navigating complex email systems while enjoying the flexibility of remote work.
About the Role
As an Email Deliverability Specialist, you will be responsible for helping clients ensure their emails reach inboxes effectively. This role involves diagnosing sending issues, advising on best practices, and collaborating with various teams to enhance the overall email deliverability process.
About the Company
Over 9,000 companies , from scrappy startups to global brands , use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Why This Job Stands Out
- Join a remote team with a strong commitment to client success and collaboration
- Work in a role that directly impacts customer communication strategies
- Enjoy a comprehensive benefits package that supports your well-being and growth
- Be part of a culture that values empathy, transparency, and continuous learning
Job Insights
RoleEmail Deliverability Specialist
Work TypeRemote work from home job
Who This Job Is For
- Professionals with 2-4 years of experience in email deliverability looking for remote jobs
- Candidates who thrive in remote customer support roles and enjoy solving complex technical issues
- Individuals seeking specialized virtual assistant positions with a focus on email compliance and best practices
- Those who want to work from home while collaborating with cross-functional teams in a remote culture
- Email deliverability experts eager to join a remote team dedicated to client success
What You Will Do
- Act as a trusted deliverability advisor to customers, resolving complex issues and leading customer calls
- Audit sender setups and monitor reputation using tools like Google Postmaster Tools and Yahoo Sender Hub
- Collaborate with Engineering on technical issues, sharing customer case trends with Product and Engineering teams
- Identify and address compliance violations, maintaining clear communication with customers about acceptable use
- Equip Customer Success and Technical Support teams with knowledge through training and documentation
- Enhance processes and resources for scalable deliverability support across the organization
What They Are Looking For
Skills & Experience
- 2-4 years of experience in email deliverability at a mid-size or large ESP or B2B SaaS company
- Deep understanding of email authentication protocols (SPF, DKIM, DMARC, BIMI) and email infrastructure
- Proficiency with provider data feeds and third-party deliverability monitoring tools
- Working knowledge of email compliance standards and comfort in direct customer conversations
- Experience in building processes, documentation, or training for support teams
What They Expect
- Excellent written and verbal communication skills, including leading customer calls
- Ability to simplify complex technical concepts for diverse audiences
- A proactive approach to continuous learning and adapting to evolving standards
What They Offer
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Hiring Process
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60 minute Case Study Review call with Cross-Functional Partners
- 30 minute video call with potential Team Member
- 30 minute final video call with Senior Leadership
Tips for Applicants
- Highlight your experience with email deliverability tools and protocols in your application
- Prepare to discuss specific examples of how you've resolved complex email issues
- Showcase your ability to communicate technical concepts clearly during interviews
Frequently Asked Questions
Is this role fully remote?
Yes, this position allows you to work remotely from anywhere.
What is the salary range for this position?
The starting salary for this role is between $102,000 and $110,000 USD, depending on experience.
What benefits does Customer.io offer?
Customer.io provides a comprehensive benefits package including medical, dental, vision coverage, unlimited PTO, and stipends for remote work.
What is the hiring process like?
The hiring process includes several video calls with team members and a case study review to ensure a good fit for both parties.
