Searching for remote admin jobs that combine customer support and executive assistance? This Customer Support / Executive Assistant role at Multiplymii offers a unique opportunity to work from home while supporting a dynamic leadership team.
About the Role
In this role, you will be the backbone of the leadership team, managing customer inquiries and providing essential administrative support. You'll take charge of customer interactions and ensure smooth operations, making a significant impact on the company's growth.
About the Company
Multiplymii is a growing consumer brand focused on creating fun, easy ways for people to connect and spend more time together. With a strong brand presence and a commitment to innovation, they foster an entrepreneurial environment where team members are encouraged to take ownership and drive improvements.
Why This Job Stands Out
- Join a growing brand that values innovation and teamwork
- Enjoy a fully remote work environment with flexible hours
- Take ownership of your role and contribute to meaningful improvements
Job Insights
RoleCustomer Support / Executive Assistant
Work TypeRemote work from home job
Who This Job Is For
- Professionals seeking remote customer support jobs with a focus on proactive problem-solving
- Candidates with experience in executive assistance looking for a dynamic work-from-home role
- Individuals comfortable in fast-paced environments who want to support a growing remote team
What You Will Do
- Manage customer inquiries through Gorgias and other support channels
- Review and QA AI-generated responses before they are sent to customers
- Handle common customer concerns including order status, refunds, and product questions
- Provide day-to-day administrative support to company leadership
- Coordinate with internal team members and external partners to ensure smooth operations
What They Are Looking For
Skills & Experience
- 2+ years of experience in customer support, executive assistance, or operations
- Strong written and verbal English communication skills
- Experience with 3PLs, shipping, fulfillment, or order management
- Highly proactive with strong organizational and time-management skills
What They Expect
- Able to work independently without needing step-by-step instructions
- Strong problem-solving skills and good judgment on when to escalate issues
- Customer-service mindset with a professional and personable communication style
What They Offer
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Leave (SIL)
Hiring Process
- Recruiter Interview
- Client Interview
- Practical Test
Tips for Applicants
- Highlight your experience in customer support and executive assistance in your application
- Demonstrate your proactive problem-solving skills during the interview process
- Be prepared to discuss your familiarity with AI tools and customer service platforms
Frequently Asked Questions
What are the working hours for this role?
The position requires working Monday to Friday during US business hours.
Is this role suitable for someone with limited experience?
This role requires at least 2 years of relevant experience in customer support or executive assistance.
What tools will I be using in this role?
You will primarily use Gorgias for customer inquiries and may also work with Shopify and other productivity tools.
