Searching for remote customer success and business development roles? The Business Development & Customer Success Specialist position at Multiplymii offers a chance to work from home while contributing to the growth of a trusted partner to fashion brands.
About the Role
In this role, you will be pivotal in expanding Multiplymii's presence in the US market. You'll engage in outbound sales efforts and ensure exceptional customer support, making a direct impact on the company's growth and client satisfaction.
About the Company
Multiplymii is a trusted partner to fashion brands across the UK and US, with over 19 years of experience in managing complex sample movements. They are committed to sustainability and operational excellence, having been carbon-neutral since 2019 and holding B Corp certification.
Why This Job Stands Out
- Join a mission-driven company with a commitment to sustainability
- Work remotely while engaging with high-profile fashion brands
- Be part of a supportive remote culture that values employee development
- Enjoy competitive compensation and comprehensive benefits
Job Insights
RoleBusiness Development & Customer Success Specialist
Work TypeRemote work from home job
IndustrySales and Marketing
Experience LevelMid to Senior
Who This Job Is For
- Professionals seeking remote sales and marketing jobs in the logistics sector
- Candidates with a background in customer success and business development
- Individuals looking for work from home roles that emphasize strong communication skills
- Job seekers with experience in outbound sales and customer service within the fashion industry
What You Will Do
- Conduct outbound prospecting to retail and fashion companies in the US market
- Execute multi-touch outreach campaigns via email and phone calls
- Schedule qualified sales meetings for senior leadership
- Manage US customer service inquiries regarding shipment status and customs
- Liaise with carriers like DHL, UPS, and FedEx to provide timely updates
What They Are Looking For
Skills & Experience
- 2-3 years of experience in logistics, preferably with DHL, UPS, or FedEx
- Background in outbound sales, business development, or customer success
- Strong written and verbal communication skills
- Advanced proficiency in Excel and experience with CRM tools
What They Expect
- Demonstrate customer service and administrative abilities
- Maintain a 30-minute SLA for customer requests
- Communicate clearly and empathetically to resolve client issues
What They Offer
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Free Learning and Development Programs
Hiring Process
- Recruiter Interview
- Client Interview
- Practical Test
Tips for Applicants
- Highlight your experience in outbound sales and customer success in your application
- Prepare examples of how you've successfully managed client relationships
- Familiarize yourself with the logistics and fashion industries to discuss relevant insights during interviews
Frequently Asked Questions
What are the working hours for this role?
The working hours are Monday to Friday, from 9 am to 6 pm EST.
Is there room for growth in this position?
Yes, there are opportunities for professional development and advancement within the company.
What tools will I be using in this role?
You will use CRM tools, Slack for communication, and Excel for data management.
