Searching for a rewarding CRM manager role in the fintech industry? As a CRM Manager at Bondora, you'll play a pivotal role in enhancing customer journeys while enjoying the flexibility of remote work.
About the Role
In this role, you will design and manage customer journeys using Braze, ensuring a seamless experience from loan applications to repayments. You will leverage data to optimize processes and drive business outcomes, all while maintaining compliance and customer satisfaction.
About the Company
Bondora is a rapidly growing financial technology company that helps customers across Europe borrow and invest effortlessly through trusted digital products.
Why This Job Stands Out
- Contribute to Bondora's ambitious goal of reaching 1BN in revenue
- Impact the company's growth trajectory directly through your skills and efforts
- Enjoy a remote work environment that fosters personal and professional growth
- Be part of a dynamic team focused on innovation in the financial technology sector
Job Insights
Work TypeRemote work from home job
IndustryFinancial Technology
Who This Job Is For
- Experienced professionals seeking remote CRM manager jobs in the fintech sector
- Candidates with a strong background in lifecycle marketing and customer journey optimization
- Individuals passionate about using data to drive business decisions in a remote work environment
What You Will Do
- Build and run customer journeys in Braze across various lifecycle stages, ensuring zero customer-facing errors
- Design customer journeys based on individual situations, including triggers, timing, and channels
- Conduct experimentation to validate the effectiveness of customer journeys and report results as business outcomes
- Prioritize projects based on potential value in loans and euros, rather than volume
- Ensure compliance and risk management in all communications with customers
What They Are Looking For
Skills & Experience
- 5+ years of hands-on experience in CRM or lifecycle marketing
- Proficiency in Braze or similar platforms like Iterable or Salesforce Marketing Cloud
- Experience in lending, fintech, or recurring-revenue businesses is a plus
- Strong analytical skills with the ability to pull and interpret data using SQL or analytics tools
What They Expect
- Demonstrate sound compliance judgment and responsible customer treatment in a credit business
- Maintain data reliability by validating events and attributes, and addressing issues proactively
- Utilize AI tools to enhance QA processes while exercising critical judgment
What They Offer
- 5 weeks of vacation to recharge and refresh
- Private healthcare compensation for peace of mind
- Hobby grant to support your interests outside of work
- Mental healthcare support to ensure well-being
- Share options to participate in the company's growth
Hiring Process
- Meet Anna, our Recruiter , your first chat to share your story and ambitions.
- Meet Mario, CMO.
- Tackle a home task to showcase your skills.
- Complete our personality and logic assessments via Alva Labs.
- Meet Pärtel Tomberg, our CEO.
- Bar Raiser interview with Olga Kikas, our Chief of People.
- If the stars align , welcome to Bondora!
Tips for Applicants
- Highlight your experience with CRM systems, especially Braze, in your application.
- Prepare to discuss specific customer journey projects you've managed and their outcomes.
- Be ready to demonstrate your analytical skills and how you've used data to drive decisions.
Frequently Asked Questions
What qualifications do I need to apply for the CRM Manager role?
You should have at least 5 years of experience in CRM or lifecycle marketing, with proficiency in Braze or similar platforms.
Is this position fully remote?
Yes, this is a remote work opportunity, allowing you to work from anywhere.
What is the company culture like at Bondora?
Bondora fosters a remote culture that encourages innovation, personal growth, and collaboration among team members.
