Searching for remote account management positions? As a Client Account Specialist at Magic, Inc, you'll have the chance to work from home while overseeing client relationships and ensuring smooth operations.
About the Role
In this role, you'll manage a portfolio of client accounts, ensuring that each pairing runs smoothly. Your focus will be on proactive problem-solving and maintaining strong relationships with clients and their assistants.
About the Company
For over 10 years, Magic has connected top remote talent with fast-growing businesses , backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.
Why This Job Stands Out
- Join a company backed by Y Combinator and Sequoia Capital, ensuring a stable work environment
- Work remotely while managing a diverse portfolio of clients
- Be part of a dynamic team that values collaboration and proactive problem-solving
Job Insights
RoleClient Account Specialist
Work TypeRemote work from home job
Who This Job Is For
- Professionals seeking remote admin jobs with a focus on client management
- Candidates with experience in B2B customer success or account support looking for a wfh role
- Individuals who thrive in remote work environments and are proactive problem solvers
What You Will Do
- Manage a portfolio of client accounts, tracking their health and addressing risks early
- Lead onboarding sessions and conduct regular account reviews to ensure alignment
- Advocate for assistants by facilitating feedback and coaching conversations
- Handle inbound account requests swiftly, providing personalized responses
- Maintain detailed records in HubSpot for every client interaction
What They Are Looking For
Skills & Experience
- 3+ years of client-facing experience in account management or B2B customer success
- Proficiency in CRM tools, preferably HubSpot
- Fluent written and verbal English communication skills
What They Expect
- Ability to manage multiple client accounts without losing detail
- Proactive approach to identifying and resolving account risks
- Reliable availability for night shifts (10 PM-7 AM PHT)
What They Offer
- Gross package of ₱32,000-₱38,000/month, with potential earnings up to ₱40,000/month
- Comprehensive training program included
- Dynamic and supportive remote work culture
Hiring Process
- Application + Pre-Qualifying Questions
- HR Interview (30 min)
- Skill Assessment (Written Case Study)
- Second-Level Interview with Support Management
- Mock Feedback Call
- Final Interview with Head of Sales
- Job Offer
- 4-Week Training Program
Tips for Applicants
- Highlight your experience in managing client accounts and any relevant B2B customer success roles
- Prepare for the skill assessment by familiarizing yourself with common account management scenarios
- Demonstrate your proactive problem-solving skills during the interview process
Frequently Asked Questions
What are the working hours for this position?
The working hours are from 10 PM to 7 AM PHT, aligning with US business hours.
Is prior experience in account management required?
Yes, at least 3 years of client-facing experience in account management, account support, or B2B customer success is required.
