Searching for remote account manager jobs that allow you to foster customer relationships? This Account Manager position at PagerDuty offers a unique opportunity to blend customer success and sales expertise while working in a hybrid setup.
About the Role
As an Account Manager at PagerDuty, you will be the primary contact for a portfolio of existing SaaS customers, focusing on maintaining and expanding relationships, driving product adoption, and ensuring customer satisfaction.
About the Company
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. The PagerDuty Platform orchestrates AI agents and automated workflows, trusted by two-thirds of the Fortune 100 and nearly half of the Fortune 500 for resilient, autonomous operations.
Why This Job Stands Out
- Join a leading digital operations company trusted by major global brands
- Opportunity to work in a hybrid model that promotes flexibility
- Be part of a diverse team focused on customer success and innovation
Job Insights
Work TypeHybrid work model
Who This Job Is For
- Experienced professionals seeking remote admin jobs in customer success and account management
- Candidates with a strong background in SaaS and a passion for data-driven customer management
- Individuals looking for remote jobs that emphasize collaboration and strategic growth
What You Will Do
- Manage a portfolio of existing customers to ensure adoption and retention
- Develop account plans driving renewals and uncovering expansion opportunities
- Present and negotiate renewal proposals while managing contract values
- Monitor customer health using analytics to identify and address risks
- Collaborate with cross-functional teams for smooth contracting and reporting processes
What They Are Looking For
Skills & Experience
- 7+ years of customer-facing experience in Account Management or Customer Success
- 4+ years managing renewals and growth in a SaaS environment
- Proficiency in Salesforce and analytics tools like Gainsight or Tableau
- Strong understanding of AI-powered tools and enterprise software
What They Expect
- Ability to leverage data analytics for customer account management
- Self-starter with strong collaboration and negotiation skills
- Proven track record of achieving revenue and retention goals
What They Offer
- Competitive salary and comprehensive benefits package
- Flexible work arrangements and company equity options
- Generous paid vacation time and holidays
- Paid parental leave and volunteer time off
- Mental wellness programs and company-wide hack weeks
Tips for Applicants
- Highlight your experience with SaaS products and customer success metrics
- Showcase your proficiency in Salesforce and any analytics tools you've used
- Demonstrate your ability to manage relationships and drive customer value
Frequently Asked Questions
What is the work setup for this role?
This position operates on a hybrid work model, allowing flexibility in your work environment.
What qualifications are required for this role?
Candidates should have at least 7 years of customer-facing experience, with 4 years in a SaaS environment, and familiarity with Salesforce and analytics tools.
What benefits does PagerDuty offer?
PagerDuty provides a competitive salary, comprehensive benefits, flexible work arrangements, and generous paid time off, among other perks.
