Are you searching for remote customer support roles that focus on HR technology? As a UKG Ready Customer Support Specialist at Distro, you'll provide expert-level assistance to clients while enjoying the benefits of working from home.
About the Role
In this role, you will be the primary resource for clients using UKG Ready, focusing on HR Core and Benefits Administration. Your expertise will ensure clients receive high-quality support, helping them navigate system configurations and troubleshoot various issues.
About the Company
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing. The company serves over 95,000 businesses and processes over $135B in annual payroll.
Why This Job Stands Out
- Join a leading company in the HR technology sector
- Work remotely while providing critical support to clients
- Be part of a collaborative team focused on continuous improvement
- Enjoy a range of benefits designed to support your well-being
Job Insights
RoleUKG Ready Customer Support Specialist
Work TypeRemote work from home job
Who This Job Is For
- Professionals with hands-on UKG Ready experience seeking remote admin jobs
- Candidates with a background in HR operations and benefits administration
- Individuals looking for customer service roles that emphasize problem-solving skills
- Job seekers who thrive in fast-paced environments and enjoy remote work flexibility
- Experienced customer support specialists eager to contribute to a remote team
What You Will Do
- Provide expert support for UKG Ready HR and Benefits modules
- Review and translate client-submitted tickets into system updates
- Troubleshoot issues related to HR Core and Benefits Administration
- Configure benefit plans and optimize HR settings and workflows
- Train clients and internal teams on HR Core and Benefits functionalities
What They Are Looking For
Skills & Experience
- Hands-on experience with UKG Ready
- 2-5 years in HRIS or benefits administration
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office applications
What They Expect
- Manage multiple tasks with attention to detail
- Demonstrate advanced problem-solving abilities
- Maintain professionalism while addressing client concerns
- Collaborate with cross-functional teams to resolve complex issues
What They Offer
- Health insurance including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off including holidays and parental leave
- Comprehensive employee assistance programs and additional benefits
Tips for Applicants
- Highlight your experience with UKG Ready in your application
- Demonstrate your problem-solving skills with specific examples
- Showcase your ability to manage multiple tasks effectively
- Emphasize your communication skills and experience in customer service
Frequently Asked Questions
Is this position fully remote?
Yes, this role allows you to work from home while providing support to clients.
What are the required qualifications for this role?
Candidates should have hands-on experience with UKG Ready and a background in HRIS or benefits administration.
What benefits does Distro offer?
Distro provides health insurance, a 401(k) plan with company match, and paid time off among other benefits.
