Searching for remote technical account manager positions? This role at Shout About Us offers the chance to manage key API partnerships while enjoying the flexibility of remote work.
About the Role
As a Technical Account Manager, you'll be responsible for owning and nurturing relationships with strategic API partners. This hands-on position involves guiding partners through technical evaluations, implementations, and ongoing support to ensure their success with our API solutions.
About the Company
Shout About Us is API-first review infrastructure for marketplaces and platforms. We empower platforms to own valuable review signals, providing the APIs and infrastructure necessary for effective decision-making.
Why This Job Stands Out
- Take ownership of significant partner relationships from evaluation to launch
- Enjoy the flexibility of remote work while collaborating with a dedicated team
- See the direct impact of your work on successful API integrations and customer satisfaction
Job Insights
RoleTechnical Account Manager
Work TypeRemote work from anywhere
Who This Job Is For
- Professionals seeking remote technical account manager jobs with a focus on API partnerships
- Candidates with experience in customer-facing technical roles at API-first companies
- Individuals who thrive in remote work environments and enjoy building client relationships
What You Will Do
- Own a portfolio of 10-15 strategic accounts and serve as the primary technical contact for API partners
- Support technical evaluations by demonstrating API capabilities and understanding partner requirements
- Lead partner implementations by creating clear integration plans and guiding developers through setup
- Troubleshoot integration issues and collaborate with engineering to resolve complex problems
- Enhance the developer experience by creating and maintaining API documentation and onboarding materials
- Identify and address recurring integration challenges based on partner feedback
What They Are Looking For
Skills & Experience
- 4+ years in a customer-facing technical role at an API-first or dev-tools company
- Strong understanding of REST APIs, HTTP, JSON, and authentication methods
- Experience using Postman or curl, and writing small code examples in JavaScript or Python
- Ability to navigate complex organizational structures for driving API adoption
What They Expect
- Demonstrate strong follow-through and keep stakeholders informed throughout the integration process
- Communicate effectively with both technical and non-technical stakeholders
- Adopt an owner mentality, ensuring tasks are completed without relying on a support team
Hiring Process
- Our process includes an introductory call, a short written exercise, a practical technical session, and a final conversation with our CEO. We’ll share the details and expected time commitment before each step.
Tips for Applicants
- Highlight your experience with REST APIs and any relevant technical projects in your application.
- Prepare to discuss how you've successfully managed client relationships in previous roles.
- Be ready to demonstrate your problem-solving skills during the practical technical session.
Frequently Asked Questions
What is the expected salary range for this role?
The salary for this position ranges from 60K to 80K USD.
What are the working hours for this remote position?
Standard working hours are Monday to Friday, 8 a.m. to 5 p.m. US Eastern Time, with occasional calls outside these hours for APAC partners.
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