Searching for entry-level customer support roles? The Service Operations Associate position at Distro offers a chance to kickstart your career while providing essential support in HR technology.
About the Role
As a Service Operations Associate, you will play a vital role in delivering client services across payroll and HRIS systems. This entry-level position focuses on assisting with data entry, responding to inquiries, and ensuring smooth operational workflows.
About the Company
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology and global business process outsourcing (BPO). They serve over 95,000 businesses and process over $135B in annual payroll.
Why This Job Stands Out
- Gain valuable experience in the HR technology sector with a leading company
- Opportunity to develop customer service skills in a supportive environment
- Engage in a collaborative team culture while working on-site
Job Insights
RoleService Operations Associate
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level VA jobs in customer support
- Candidates interested in remote admin jobs with a focus on payroll and HRIS
- Professionals looking for work from home customer service jobs with growth potential
What You Will Do
- Respond to routine client and employee inquiries with clear and timely information
- Assist in troubleshooting basic payroll and HRIS issues, escalating complex matters as needed
- Maintain positive client relationships through professional communication and follow-up
- Support user setup tasks in client-facing systems, ensuring accurate data entry
- Enter and validate payroll data, performing initial reviews to identify discrepancies
What They Are Looking For
Skills & Experience
- High school diploma or equivalent required
- 1-2 years of experience in customer service, payroll, or HRIS preferred
- Proficiency in Microsoft Office applications, including Outlook and Excel
What They Expect
- Demonstrate strong communication skills in both written and verbal formats
- Work effectively within a team and collaborate with colleagues
- Manage time efficiently to meet deadlines in a fast-paced environment
What They Offer
- Health insurance including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off including holidays and parental leave
Tips for Applicants
- Highlight any relevant customer service experience in your application
- Prepare to discuss your proficiency with Microsoft Office tools during the interview
- Demonstrate your ability to handle inquiries and resolve issues effectively
Frequently Asked Questions
Is this position remote?
No, this is an on-site position based in Chandler, Arizona.
What qualifications do I need to apply?
A high school diploma is required, along with 1-2 years of experience in customer service or related fields preferred.
What benefits does Distro offer?
Distro offers health insurance, a retirement plan with company match, and paid time off among other benefits.
