Searching for IT support specialist roles in a hybrid work environment? This position at Webflow offers an exciting opportunity for skilled professionals who want to enhance employee experiences while working in a collaborative remote culture.
About the Role
As an IT Support Specialist at Webflow, you will be the first line of technical support for employees in the Buenos Aires office. Your role involves resolving technical issues through a help desk, managing audiovisual setups, and ensuring smooth office operations.
About the Company
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.
Why This Job Stands Out
- Join a dynamic team at a leading web marketing platform
- Enjoy a hybrid work setup that balances office and remote work
- Contribute to a culture that values employee experiences and well-being
- Work with cutting-edge AI tools to enhance support processes
- Be part of a company committed to building an inclusive global team
Job Insights
RoleIT Support Specialist
Work TypeHybrid work from home job
Who This Job Is For
- IT professionals seeking remote admin jobs with a focus on technical support
- Candidates with experience in help desk systems and AI-powered tools
- Individuals who thrive in hybrid work environments and enjoy hands-on office tasks
- Tech-savvy workers looking for virtual assistant jobs in IT support
- Filipino remote workers interested in contributing to a global tech company
What You Will Do
- Resolve employee tickets through the help desk using AI-powered support tools
- Document common issues and solutions to enhance the internal knowledge base
- Manage audiovisual setups for meetings and events
- Diagnose and fix hardware and software issues on macOS devices
- Collaborate with the Workplace Experience team on equipment provisioning
- Support new hire onboarding processes and assist with local workforce needs
- Maintain hardware and software inventory as necessary
- Escalate complex issues to appropriate internal teams for resolution
What They Are Looking For
Skills & Experience
- 2-4 years of hands-on experience with help desk ticketing systems
- Proficiency in AI-powered tools for efficient problem-solving
- Experience in supporting audiovisual setups for various events
- Comfort with troubleshooting in macOS environments
- Ability to assist with physical office tasks and lift up to 20lbs
What They Expect
- Demonstrate clear and patient communication with employees
- Adapt to varying workloads and prioritize tasks effectively
- Show genuine warmth and a desire to help in every interaction
- Embrace emerging technologies and proactively seek growth opportunities
What They Offer
- Equity (RSUs) in a growing, privately held company
- Comprehensive medical, dental, and vision plans with most premiums covered
- 12 weeks of paid parental leave and additional support for family planning
- Flexible vacation, paid holidays, and a sabbatical program
- Access to mental health resources, therapy, and coaching
- 401(k) with 100% employer match and global retirement savings support
- Monthly stipends for work and wellness expenses
- Eligibility for the annual WIN bonus program
Tips for Applicants
- Highlight your experience with help desk systems and AI tools in your application.
- Demonstrate your ability to adapt to a hybrid work environment in your cover letter.
- Showcase any relevant experience with audiovisual setups and macOS troubleshooting.
- Prepare to discuss your approach to resolving technical issues and supporting new hires.
Frequently Asked Questions
Is this position fully remote?
No, this is a hybrid position requiring 1-3 days per week in the Buenos Aires office.
What are the working hours for this role?
This is a full-time position, and specific working hours may vary based on the needs of the team.
What kind of training will be provided?
Webflow offers onboarding support and training for new hires, including account setup and hardware provisioning.
Are there opportunities for career growth?
Yes, Webflow encourages continuous learning and growth, providing resources to help employees develop their skills.
