Searching for entry-level remote customer support jobs? This Energy Efficiency Customer Support Specialist role at CLEAResult offers a chance to work from home while assisting customers with energy-saving solutions.
About the Role
As an Energy Efficiency Customer Support Specialist, you will be part of an inbound contact center dedicated to helping utility customers improve their homes' energy efficiency. Your role involves providing a variety of services, from customer service to tech support.
Why This Job Stands Out
- Join a mission-driven team focused on energy efficiency and climate improvement
- Work from home with a flexible schedule while supporting utility customers
- Opportunity to develop skills in a customer support role with real-time performance tracking
Job Insights
RoleEnergy Efficiency Customer Support Specialist
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote customer support jobs with a focus on energy efficiency
- Candidates with previous experience in customer-facing roles looking for work from home opportunities
- Professionals interested in remote admin jobs that involve multitasking across various platforms
What You Will Do
- Support multiple programs using various platforms
- Provide exceptional customer service to utility customers
- Schedule visits and enroll customers in programs
- Educate customers on available program offerings
- Offer tech support and online assistance
- Provide status updates on customer inquiries
What They Are Looking For
Skills & Experience
- High School Diploma or GED
- Ability to type 35+ WPM
- Minimum of 6 months experience in a customer-facing environment
- Call Center experience preferred, especially in sales
- Sales-oriented mindset with a focus on customer satisfaction
What They Expect
- Ability to thrive in a fast-paced environment
- Strong multitasking skills while navigating multiple platforms
- Maintain punctuality and attendance standards
What They Offer
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal, and parental leave
- Paid Volunteer Time to support community initiatives
- Employee Recognition Program with gift card options
- Access to on-demand training courses for career advancement
Tips for Applicants
- Highlight any previous customer service experience in your application
- Emphasize your ability to handle multiple tasks and platforms simultaneously
- Showcase your enthusiasm for helping customers and improving energy efficiency
Frequently Asked Questions
What are the working hours for this remote position?
The specific working hours will depend on the company's requirements, but expect flexibility to accommodate customer needs.
Is training provided for new hires?
Yes, CLEAResult offers access to on-demand training courses to help you advance in your career.
What type of support will I provide to customers?
You will assist customers with program enrollment, scheduling visits, and providing information about energy efficiency programs.
