Searching for remote customer support jobs where you can make a difference? As a Customer Support Specialist at Select Saunas, you'll play a key role in guiding customers through their wellness journey while working from home.
About the Role
In this fully remote role, you will manage customer inquiries, oversee order management, and handle social media interactions for a premium sauna retailer. Your focus will be on delivering exceptional service and ensuring a smooth order experience.
About the Company
Select Saunas is a high-ticket online-only retailer of premium saunas, dedicated to helping customers achieve their healthiest selves through quality products.
Why This Job Stands Out
- Join a fast-growing company with opportunities for advancement
- Be part of a small, driven team that values your contributions
- Enjoy the freedom of remote work without micromanagement
- Work in a role that combines customer service with a passion for health and wellness
Job Insights
RoleCustomer Support Specialist
Work TypeRemote work from home job
Who This Job Is For
- Professionals looking for remote customer support jobs in e-commerce
- Candidates with experience in order management and customer service
- Individuals who thrive in a work from home environment and enjoy helping others
- Job seekers passionate about health and wellness, particularly in saunas
- Self-directed individuals seeking a full-time remote role with growth potential
What You Will Do
- Handle inbound customer inquiries via email and phone with professionalism
- Manage supplier orders, ensuring accuracy and timely fulfillment
- Proactively communicate with customers about their order status, including tracking updates
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate records of orders and customer interactions
- Engage with social media to showcase customer experiences and manage inquiries
What They Are Looking For
Skills & Experience
- 1 to 3+ years in ecommerce customer support or order management
- Excellent written and verbal communication skills in English
- Experience with phone support and pre-sale conversations
- Strong attention to detail for high-value orders
- Ability to work independently in a remote setting
- Familiarity with tools like Shopify and Gorgias is a plus
What They Expect
- Demonstrate a proactive approach to customer service
- Maintain a calm demeanor under pressure while resolving issues
- Show strong organizational skills in managing customer records
- Be comfortable learning new software and tools as needed
What They Offer
- Base salary of $40,000 per year plus performance bonuses
- Unlimited PTO to ensure a healthy work-life balance
- The flexibility to work from home and manage your own schedule
Tips for Applicants
- Include a Vocaroo voice note with your application to showcase your communication skills
- Highlight any experience you have with e-commerce and customer support in your resume
- Demonstrate your passion for health and wellness in your cover letter
Frequently Asked Questions
What tools will I need to use for this role?
You will be using order and helpdesk tools like Shopify and Gorgias, so familiarity with these platforms is beneficial.
Is this position suitable for someone new to remote work?
While experience in e-commerce customer support is required, the role is designed for self-directed individuals who can thrive in a remote environment.
What is the company culture like at Select Saunas?
Select Saunas fosters a remote culture that values independence, teamwork, and a shared passion for health and wellness.
