Searching for remote customer support jobs that make a difference? As a Customer Support Associate at Junction, you will play a vital role in enhancing healthcare accessibility while working from home.
About the Role
In this role, you will be the first point of contact for customers, addressing their issues and ensuring a smooth experience with Junction's healthcare infrastructure services.
About the Company
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices.
Why This Job Stands Out
- Join a fast-growing remote-first company making a real impact in healthcare
- Work in a supportive environment where your problem-solving skills are valued
- Enjoy flexible working arrangements and generous benefits
Job Insights
RoleCustomer Support Associate
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote admin jobs in customer support with a focus on healthcare
- Professionals with a passion for problem-solving in a fast-paced environment
- Candidates looking for work from home roles that emphasize empathy and communication
What You Will Do
- Own customer issues from start to solution
- Investigate and resolve customer-reported issues methodically
- Support customers across their full journey, from onboarding through ongoing troubleshooting
- Run a high-volume operational queue, triaging and prioritizing tickets
- Call labs and service providers to track down results and correct patient details
- Communicate with clarity and care, especially during challenging situations
- Document insights to enhance the knowledge base for future customers and teammates
What They Are Looking For
Skills & Experience
- 2+ years of support experience at a B2B2C SaaS company
- Hands-on experience in identifying, reproducing, and resolving customer-reported issues
- Ability to thrive in a busy queue without extensive documentation
What They Expect
- Demonstrate calmness and empathy in communication
- Take ownership of issues and follow through until resolution
- Utilize AI and tools to improve problem-solving efficiency
What They Offer
- $50K-$70K salary
- Equity options after 2 years of employment
- Flexible, remote-first working environment with $1K for home office setup
- Monthly learning budget of $150 for personal development
- 36 days paid time off including bank holidays
- Premium healthcare coverage and 4% monthly contribution to pension/401k
Tips for Applicants
- Highlight your experience in customer support, especially in a SaaS environment.
- Showcase your problem-solving skills and ability to manage high-volume tasks.
- Demonstrate your communication style, emphasizing empathy and clarity.
Frequently Asked Questions
What is the salary range for this position?
The salary for the Customer Support Associate position ranges from $50K to $70K, depending on your location and experience level.
What are the working hours for this role?
As this is a remote position, you will need to be available during US Eastern Time hours.
Is healthcare experience required for this role?
While healthcare experience is a nice-to-have, it is not required. The company values problem-solving skills and a passion for the industry.
