Searching for remote admin jobs that focus on customer service? As a CSR Admin at Virtual Staff 365, you'll provide vital support to the operations team while enjoying the flexibility of working from home.
About the Role
In this role, you'll be responsible for frontline customer service and administrative tasks, ensuring smooth operations through effective lead management, scheduling, and follow-ups.
About the Company
Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.
Why This Job Stands Out
- Join a supportive remote team dedicated to high-quality service delivery
- Enjoy the flexibility of a permanent work-from-home setup
- Be part of a growing company in the climate control and electrical service industry
Job Insights
RoleCustomer Service Admin
Work TypeRemote work from home job
IndustryClimate Control and Electrical Services
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote admin jobs with a focus on customer service
- Candidates who thrive in fast-paced environments and can handle high call volumes
- Professionals looking for work from home opportunities in the HVAC or service industries
What You Will Do
- Send confirmation SMS messages to customers and manage lead follow-ups
- Handle missed calls and action outbound web leads via phone calls
- Assist with scheduling and booking jobs in the Aroflo system
- Conduct customer satisfaction calls to ensure service quality
- Maintain accurate customer and job records, supporting the operations team with various administrative tasks
What They Are Looking For
Skills & Experience
- Proven experience in customer service or administrative support roles
- Strong verbal and written English communication skills
- Experience with CRM and scheduling platforms, preferably Aroflo
What They Expect
- Ability to manage competing priorities calmly in a fast-paced environment
- High attention to detail and organizational skills
- Customer-focused mindset with strong problem-solving capabilities
What They Offer
- Permanent work-from-home setup
- Dayshift hours aligned with Australian Eastern Standard Time
- Full-time employment with HMO benefits
- Annual leave and a Christmas bonus equivalent to one month's wage (pro-rated)
Tips for Applicants
- Highlight any previous experience in customer service or administrative roles in your application.
- Demonstrate your ability to manage multiple tasks effectively during the interview.
- Familiarize yourself with Aroflo software if you have prior experience, as it will be beneficial.
Frequently Asked Questions
What are the working hours for this position?
The working hours are aligned with Australian Eastern Standard Time, typically during the day.
Is this position suitable for beginners?
Yes, this role is suitable for individuals with entry-level experience in customer service or administrative support.
What benefits are offered?
Benefits include a permanent work-from-home setup, full-time employment, HMO, annual leave, and a Christmas bonus.
