Searching for remote customer support roles in the real estate technology sector? As a Client Support Representative at Luxury Presence, you will play a vital role in assisting top real estate agents while enjoying a hybrid work environment.
About the Role
In this position, you will be responsible for providing exceptional support to clients, helping them navigate the platform and resolve any issues they may encounter. Your role will involve live chatting, answering calls, and coordinating with internal teams to ensure client satisfaction.
About the Company
Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. Founded in 2016, they have grown to a global team recognized on the Inc. 5000 fastest-growing companies list three years in a row.
Why This Job Stands Out
- Join a rapidly growing company backed by top investors
- Work with some of the most successful real estate professionals in the industry
- Enjoy a flexible hybrid work setup that promotes work-life balance
- Be part of a supportive remote culture focused on innovation and teamwork
Job Insights
RoleClient Support Representative
Work TypeHybrid work from home job
IndustryReal Estate Technology
Who This Job Is For
- Professionals seeking remote admin jobs in customer support for real estate
- Candidates with a background in website design or real estate looking for a VA job
- Individuals who thrive in a remote team environment and value client relationships
- Customer service experts eager to work from home while supporting top agents
What You Will Do
- Engage in live chats with clients to provide real-time assistance
- Answer incoming calls and address client inquiries effectively
- Email clients with updates and information regarding their accounts
- Identify upsell opportunities through active listening and client needs assessment
- Collaborate with internal teams to resolve customer requests efficiently
- Manage case workloads to ensure timely follow-up and engagement
- Report technical issues to the product team for resolution
- Support teammates in delivering exceptional customer service
What They Are Looking For
Skills & Experience
- 2-5+ years of experience in customer service, preferably in real estate or website support
- Proficiency in customer management platforms like Salesforce
- Strong active listening and communication skills
- Ability to think creatively and solve problems effectively
What They Expect
- Demonstrate empathy and resourcefulness in client interactions
- Maintain composure in high-pressure situations
- Teach clients how to maximize platform value and achieve success independently
- Foster a collaborative team environment
What They Offer
- Hourly wage of $21.63 - $24.00
- Opportunity to work with a leading tech company in real estate
- Hybrid work model after initial training period
Tips for Applicants
- Highlight your customer service experience, especially in tech or real estate.
- Demonstrate your problem-solving skills through specific examples in your application.
- Showcase your ability to work collaboratively in a remote environment.
Frequently Asked Questions
What are the working hours for this position?
You will need to be available to work from 6 am to 6 pm PT.
Is training provided for new hires?
Yes, there is a four-week in-office training period before transitioning to a hybrid setup.
What tools will I be using in this role?
You will primarily use customer management platforms like Salesforce and communication tools for client interactions.
