Searching for remote customer support positions that value bilingual skills? This Bilingual Patient Services Representative role at Resolv.Global offers a chance to work from home while assisting patients and healthcare providers.
About the Role
In this fully remote position, you will be a key contact for patients, handling inbound calls and proactive outreach to ensure their needs are met with care and professionalism.
Why This Job Stands Out
- Fully remote role allowing you to work from home in a structured environment
- Opportunity to support patients and make a difference in their healthcare experience
- Join a growing team focused on patient engagement and satisfaction
Job Insights
RoleBilingual Patient Services Representative
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Bilingual professionals seeking remote customer support jobs in healthcare
- Individuals with experience in patient services or healthcare contact centers
- Candidates looking for work from home roles with strong communication skills
What You Will Do
- Handle inbound patient calls and messages, addressing appointment requests and general inquiries
- Schedule and manage appointments according to established workflows
- Conduct outbound calls for follow-ups and patient engagement initiatives
- Document patient interactions and maintain accurate records in the system
- Communicate effectively with patients, ensuring clarity and understanding
What They Are Looking For
Skills & Experience
- Fluent in English and Spanish, both spoken and written
- At least 6 months of customer service experience in a healthcare setting
- Strong attention to detail and data entry skills
What They Expect
- Ability to follow scripts and procedures consistently
- Strong organizational skills and reliability in attendance
- Ability to multitask across various systems and communications
What They Offer
- $5.50 USD per hour compensation
- Contract position with 45 hours of work per week
- Weekly payments in arrears
Hiring Process
- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen interview
- Live Interviews
- Background Check
Tips for Applicants
- Ensure your resume highlights your bilingual skills and relevant customer service experience
- Prepare for the one-way video interview by practicing common customer service scenarios
- Familiarize yourself with healthcare terminology to enhance your communication during the application process
Frequently Asked Questions
What are the working hours for this position?
The working hours are Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time.
Is this position open to applicants outside of Mexico?
This role is specifically for candidates based in Mexico, as it requires a remote work setup within the country.
