Searching for remote customer support roles that allow you to work from home? As a Travel Coordinator at Cranky Concierge, you will manage client communications and support the travel planning team in a fully remote setting.
About the Role
In this role, you will be the first point of contact for clients, managing inbound emails and phone calls while ensuring smooth operations in a fast-paced virtual office environment.
Why This Job Stands Out
- Enjoy the flexibility of a fully remote position with a supportive team
- Engage with clients in a dynamic travel environment, enhancing your customer service skills
- Competitive pay and benefits package, including PTO and health insurance
Job Insights
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote admin jobs with a focus on customer communication
- Candidates who thrive in fast-paced environments and enjoy organizing travel logistics
- Professionals looking for work from home customer service jobs in the travel industry
What You Will Do
- Manage inbound emails and phone calls promptly and professionally
- Set up new trips for the Travel Planning team to facilitate client needs
- Serve as the friendly first point of contact for clients, providing information about services and pricing
- Assist with administrative tasks like processing refunds and filing for compensation
- Support travel planning tasks as needed, including quoting travel insurance and issuing tickets
What They Are Looking For
Skills & Experience
- Reliability and strong attention to detail
- Native-level written and verbal English proficiency
- Ability to work under pressure and maintain a calm demeanor
- U.S. work authorization and a clean background check
What They Expect
- Demonstrate teamwork and humility by seeking help when needed
- Maintain a quiet work environment for effective communication with clients
- Use your own computer and reliable internet connection for remote work
What They Offer
- Starting compensation of $17/hr, based on skills and experience
- 15 days of PTO per year, accruing from the date of hire
- Paid Federal holidays and health insurance
- 3% retirement match and monthly phone/internet stipend
- Exclusive travel industry discounts after 6 months of employment
- Two company get-togethers each year
Tips for Applicants
- Highlight your customer service experience in your application
- Mention your favorite airline to demonstrate attention to detail
- Ensure your resume reflects your ability to work under pressure
Frequently Asked Questions
What are the working hours for this position?
The standard working hours are 10am to 7pm ET, Monday through Friday.
Is prior travel industry experience required?
No specific travel industry experience is required, but a background in customer support is beneficial.
What technology do I need for this role?
You will need your own computer (Windows or Mac), reliable high-speed internet, and a smartphone (Android or iPhone).
