Searching for entry-level remote customer service jobs? The Tier 1 Customer Service Representative position at Leidos offers a chance to work from home while providing essential support to clients.
About the Role
As a Tier 1 Customer Service Representative, you will handle customer inquiries and provide support for various applications related to health insurance and services. This role is crucial in ensuring customer satisfaction and operational efficiency.
About the Company
The Digital Modernization Sector at Leidos focuses on delivering performance-based IT services and solutions, integrating commercial products for comprehensive IT transformation.
Why This Job Stands Out
- Work from home while supporting vital health services
- Join a company committed to innovation and customer success
- Receive comprehensive training to enhance your skills and career growth
Job Insights
RoleTier 1 Customer Service Representative
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote customer service jobs with a focus on problem-solving
- Candidates with a year of experience in customer support looking for work from home opportunities
- Professionals eager to join a remote team dedicated to client success and service excellence
What You Will Do
- Provide Tier 1 service desk support for various customer inquiries via phone and email
- Assist customers with account access, including password resets and unlocking accounts
- Triage and assign inquiries to the appropriate marketplace systems and business groups
- Utilize a Knowledge Base to document customer interactions and provide accurate responses
- Escalate requests to IT departments as necessary to ensure timely resolution
What They Are Looking For
Skills & Experience
- GED or higher education
- At least 1 year of customer service experience
- Proficiency in Microsoft systems and typing at least 40 wpm
- Strong verbal and written communication skills
What They Expect
- Ability to manage multiple systems and inquiries simultaneously
- Dedication to thorough documentation and follow-up with customers
- Flexibility to work nights, holidays, and weekends as required
What They Offer
- Hourly pay of $17.86 with potential for growth
- Paid Time Off (PTO) and eleven paid holidays per year
- Access to medical and dental insurance from day one
- Ongoing training and tuition reimbursement opportunities
- Employee discounts and stock purchase options
Tips for Applicants
- Highlight your customer service experience and ability to multitask in your application
- Prepare for the interview by reviewing common customer service scenarios
- Ensure you have a reliable internet connection for the remote work setup
Frequently Asked Questions
What are the working hours for this position?
The position requires shift flexibility to support operations from 8 am to 8 pm, Monday through Friday, with expanded hours during September and October.
Is there any specific software knowledge required?
Familiarity with ServiceNow and CxOne is a plus, but training will be provided.
What benefits does Leidos offer?
Leidos offers paid time off, medical and dental insurance, ongoing training, and employee discounts among other benefits.
