Searching for remote customer support roles in the security industry? As a Technical Account Manager at Expel, you will utilize your expertise to help enterprise clients optimize their security technology.
About the Role
In this role, you will serve as a dedicated technical advisor for enterprise security programs, driving platform adoption and ensuring customers derive maximum value from Expel's services.
Why This Job Stands Out
- Join a company that empowers security teams to maximize their technology investments
- Work remotely with a focus on technical advisory support for enterprise accounts
- Opportunity to deepen your expertise in the security market while making a meaningful impact
Job Insights
RoleTechnical Account Manager
Work TypeRemote work from home job
Who This Job Is For
- Experienced professionals seeking remote technical account manager jobs in the security sector
- Candidates with a strong background in consultative customer-facing roles within the security industry
- Individuals looking for remote admin jobs that involve building technical relationships and advising clients
What You Will Do
- Drive platform adoption and technical health metrics for assigned accounts
- Build deep technical relationships with security practitioners and technical leaders
- Advise customers on security program improvements and detection strategies
- Help customers mature their use of Expel by expanding integrations and optimizing configurations
- Provide technical content and support for quarterly business reviews led by Customer Success Managers
- Handle troubleshooting and integration challenges, escalating complex issues as needed
- Own technical incident response coordination with customers during security incidents
- Identify technical expansion opportunities for new integrations or additional coverage
- Support and learn from senior team members on complex technical challenges
What They Are Looking For
Skills & Experience
- 5+ years of experience in the security industry, primarily in consultative customer-facing roles
- Deep technical expertise in security product spaces such as EDR, NDR, SIEM, and Cloud security
- Experience in customer-facing technical roles like solutions engineering or technical consulting
- Strong understanding of enterprise security operations and the challenges faced by security teams
- Excellent consultative skills with the ability to listen and understand customer needs
What They Expect
- Ability to communicate complex technical concepts to varied audiences, including SOC analysts and security directors
What They Offer
- Unlimited PTO to promote work-life balance
- Flexible work location options
- Up to 24 weeks of parental leave
- Excellent health benefits
Tips for Applicants
- Highlight your experience in consultative roles within the security industry in your application
- Demonstrate your ability to communicate technical concepts clearly to diverse audiences
- Showcase any relevant certifications or training in security technologies
Frequently Asked Questions
What is the salary range for this position?
The salary range for this role is between $114,300 and $165,700 USD, with targeted earnings based on experience and skills.
Is this role open to applicants outside the United States?
Unfortunately, this position is only available to candidates authorized to work in the United States.
What benefits does Expel offer to its employees?
Expel offers unlimited PTO, flexible work location, up to 24 weeks of parental leave, and excellent health benefits.
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