Searching for senior customer support roles that allow you to work from home? The Senior Pre- & Post-Sales Customer Engineer position at Pendo is designed for experienced professionals eager to make an impact in a remote environment.
About the Role
As a Senior Customer Engineer at Pendo, you'll be the technical backbone for pre- and post-sales processes, managing strategic Enterprise accounts and ensuring customers realize the full value of their investments.
About the Company
Pendo was founded in 2013 by former product managers, aiming to improve society's experience with software. The company is one of the fastest-growing startups, backed by leading investment firms.
Why This Job Stands Out
- Be part of a fast-growing startup with a mission to improve software experiences
- Work remotely while managing high-impact Enterprise accounts
- Contribute to team capability building through playbooks and coaching
Job Insights
RoleSenior Pre- & Post-Sales Customer Engineer
Work TypeRemote work from home job
Who This Job Is For
- Experienced professionals seeking senior customer support roles in a remote setting
- Candidates with a strong background in customer engineering or technical account management
- Individuals looking for remote admin jobs that involve strategic account management and technical problem-solving
What You Will Do
- Partner with Account Directors for new customer acquisition and product expansion
- Lead onboarding for strategic customers, ensuring successful implementation and training
- Identify and drive adoption of underutilized features and products
- Serve as an escalation point for complex technical challenges
- Build playbooks and coach peers to enhance team capabilities
- Assess account health and address high-priority problems
What They Are Looking For
Skills & Experience
- 5 to 8 years in a customer-facing technical role like Sales Engineering or Solutions Engineering
- Hands-on experience with web technologies: HTML, CSS, JavaScript, and REST APIs
- Proven track record managing strategic Enterprise accounts with executive stakeholders
- Ability to solve complex problems with multiple variables
- Experience using AI tools for account research and workflow automation
What They Expect
- Demonstrate a proactive approach in identifying gaps and shaping solutions
- Mentor junior team members and improve team performance
- Connect technical execution to measurable business outcomes
What They Offer
- Competitive salary range: $193,393 - $241,742
- Employer-heavy coverage with $0 premium options
- Strong 401(k) match and equity options
- Flexible time off policy
Tips for Applicants
- Highlight your experience with strategic Enterprise accounts and technical problem-solving in your application.
- Showcase any hands-on experience with AI tools and web technologies in your resume.
- Prepare to discuss your approach to mentoring junior team members during the interview.
Frequently Asked Questions
What is the expected salary range for this role?
The expected salary range for the Senior Pre- & Post-Sales Customer Engineer role is $193,393 - $241,742.
Is this position fully remote?
Yes, this role is fully remote, allowing you to work from home.
What kind of benefits does Pendo offer?
Pendo offers competitive benefits including employer-heavy coverage, a strong 401(k) match, equity options, and flexible time off.
