Searching for senior remote engineering jobs that allow you to make a significant impact? This Senior Dynamics CRM Developer role at EPAM Systems offers the chance to enhance customer service through the Voice of Customer module while working from home.
About the Role
As a Senior Dynamics CRM Developer, you will lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. Your role will focus on capturing and analyzing customer feedback to improve utility service deliveries in water and electricity distribution.
About the Company
EPAM Systems is a global leader in software engineering and IT consulting, providing innovative solutions across various industries including insurance, e-commerce, and healthcare.
Why This Job Stands Out
- Lead impactful projects that enhance customer service in utility sectors
- Work remotely with the flexibility to manage your own schedule
- Gain diverse experience across various business domains and technologies
Job Insights
RoleSenior Dynamics CRM Developer
Who This Job Is For
- Experienced Dynamics CRM Developers seeking remote admin jobs with a focus on customer feedback systems
- Professionals looking for specialized virtual assistant roles in engineering and IT sectors
- Candidates who want to work from home while collaborating with global teams on impactful projects
What You Will Do
- Develop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365
- Enhance utility service deliveries through tailored CRM solutions
- Implement feedback mechanisms such as surveys and direct customer interactions
- Translate customer needs and preferences into actionable system improvements
- Act as the liaison between client business teams and IT departments
What They Are Looking For
Skills & Experience
- 3+ years of experience as a Dynamics CRM Developer
- Expertise in the Voice of Customer (VoC) module within Microsoft Dynamics 365
- Proficiency in Microsoft Power Platform
- Strong customer communication and stakeholder engagement skills
- English proficiency at B2 level or higher
What They Expect
- Ability to act as a liaison between business and IT teams in a utility services environment
- Collaborate closely with the IT department to ensure operational support
- Provide technical guidance to align CRM capabilities with business goals
What They Offer
- Flexible remote work schedule or access to comfortable offices in Ukraine
- Necessary equipment provided for your work tasks
- Opportunities to change projects and technology stacks within EPAM
- Access to extensive training and certification programs in MS Dynamics and AI
- Participation in volunteer and charity programs
Tips for Applicants
- Highlight your experience with Microsoft Dynamics 365 and the VoC module in your application
- Showcase examples of how you've improved customer feedback systems in past roles
- Prepare to discuss your approach to stakeholder engagement during the interview
Frequently Asked Questions
What kind of projects will I work on as a Senior Dynamics CRM Developer?
You will lead the implementation of the Voice of Customer module and enhance CRM solutions for utility service deliveries.
Is relocation assistance available for this role?
Yes, relocation opportunities may be available for eligible candidates depending on the role and openings at other EPAM locations.
