Searching for senior CRM manager roles that offer remote flexibility? This position at Social Discovery Group allows you to lead innovative CRM initiatives while working from anywhere.
About the Role
As a Senior CRM Manager, you will spearhead key CRM projects aimed at enhancing customer engagement and retention. Your analytical skills will drive data-informed decisions and experiments across various channels.
About the Company
Social Discovery Group (SDG) is a group of social discovery companies dedicated to solving loneliness and disconnection through innovative social platforms. With a remote team of digital nomads, SDG focuses on creating impactful products that connect people globally.
Why This Job Stands Out
- Join a two-time 'Great Place to Work' winner recognized for remote culture
- Lead impactful CRM initiatives that redefine customer engagement
- Enjoy a flexible work environment with a supportive remote team
Job Insights
Work TypeRemote work from home job
Who This Job Is For
- Experienced professionals seeking remote CRM roles with a focus on data analytics
- Candidates with a strong command of English and Russian looking for senior positions in customer support
- Individuals eager to work from home while leading strategic CRM initiatives
What You Will Do
- Generate hypotheses based on customer journey maps and key business metrics
- Create business specifications with measurable potential impacts
- Launch and analyze experiments using various CRM channels
- Take ownership of critical CRM initiatives to enhance client retention
- Collaborate proactively with stakeholders and cross-functional teams
What They Are Looking For
Skills & Experience
- Proficient in CRM/CDP systems, HTML, Google Sheets/Excel, and Jira/Confluence
- Strong understanding of CRM metrics such as retention and churn rates
- Experience with key business metrics like revenue and ARPPU
- Fluency in both Russian and English (B2+) is essential
- SQL experience is a plus
What They Expect
- Demonstrate analytical thinking and problem-solving skills
- Exhibit strong communication and collaboration abilities
- Show initiative in improving processes and launching new channels
What They Offer
- Full-time remote work opportunity
- 28 days of vacation per year
- 7 wellness days for personal matters
- Bonuses up to $5000 for successful referrals
- 50% coverage for professional training and conferences
- Corporate discounts for English lessons
- Health benefits including up to $1,000 for medical expenses
Tips for Applicants
- Highlight your experience with CRM metrics and data analysis in your application
- Emphasize your bilingual skills in English and Russian to stand out
- Prepare examples of past CRM initiatives you've led and their impact
Frequently Asked Questions
What are the working hours for this remote role?
Working hours are flexible, but alignment with key stakeholders across time zones may be required.
Is there a specific location requirement for this position?
No specific location is required; this role is fully remote.
