Searching for remote customer service jobs that allow you to connect with clients while working from home? The Sales Customer Service Representative role at Twoconnect Careers offers an exciting opportunity for individuals looking to excel in sales and customer support.
About the Role
In this role, you will engage with existing customers through inbound and outbound calls, focusing on up-selling and cross-selling the company's products and services. You'll utilize established systems to achieve sales targets while providing excellent customer service.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. They prioritize a people-first culture that supports employee growth and stability.
Why This Job Stands Out
- Enjoy a permanent work-from-home setup with a flexible schedule
- Be part of a supportive team that values your growth and success
- Opportunities to connect with clients from Australia and beyond
- Engage in training programs that enhance your career development
- Experience a culture that prioritizes employee well-being and inclusivity
Job Insights
RoleSales Customer Service Representative
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote customer service jobs with a sales focus
- Candidates with experience in customer service or sales environments
- Professionals who thrive in a work from home setting and enjoy engaging with clients
- Job seekers looking for remote admin jobs that offer career development opportunities
- Filipino remote workers interested in joining a supportive and inclusive company culture
What You Will Do
- Up-sell and cross-sell products and services to existing customers through calls
- Utilize company systems to meet sales targets within service times
- Follow up on leads generated from the website
- Identify sales opportunities from existing client quotes during campaigns
- Maintain accurate records of sales activities and customer interactions
- Inform management of potential areas for growth in sales
What They Are Looking For
Skills & Experience
- Proven experience in a customer service or sales environment
- Strong communication skills for effective customer interaction
- Proficiency in using computer systems for sales tracking and customer information
- Ability to learn about products and company offerings quickly
- Interpersonal skills for teamwork and maintaining customer relationships
What They Expect
- Demonstrate effective sales techniques to meet customer needs
- Collaborate with colleagues to enhance customer service quality
- Adapt to feedback and improve sales strategies based on customer interactions
What They Offer
- Permanent work from home arrangement
- Monday-Friday schedule from 6:00 AM to 3:00 PM PHT
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies globally
- Training programs for career development
- Engaging company outings and wellness sessions
- Supportive and inclusive company culture
Tips for Applicants
- Highlight any previous experience in sales or customer service in your application
- Prepare to discuss how you can effectively meet customer needs during the interview
- Familiarize yourself with Twoconnect's values and culture to align your application accordingly
Frequently Asked Questions
What are the working hours for this position?
The working hours are Monday to Friday, from 6:00 AM to 3:00 PM PHT, with adjustments for daylight saving time.
Is there any training provided for new employees?
Yes, Twoconnect offers training programs for career development to help you succeed in your role.
What benefits are included in this role?
Benefits include HMO with dependents, government-mandated benefits, and opportunities for career growth.
