Searching for remote customer service jobs where you can make a difference? As a Sales Customer Service Representative at Longbridge Financial, you'll engage with customers and help them navigate the reverse mortgage program from the comfort of your home.
About the Role
In this role, you'll be the first point of contact for customers interested in the reverse mortgage program. Your primary responsibilities include answering inbound calls, initiating outbound calls, and qualifying customers based on specific guidelines.
Why This Job Stands Out
- Join a supportive remote team dedicated to helping clients navigate their financial options
- Enjoy flexible work from home arrangements while making a meaningful impact
- Benefit from extensive training and opportunities for career growth
Job Insights
RoleSales Customer Service Representative
Work TypeRemote work from home job
IndustryFinancial Services
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote customer service jobs with a focus on sales
- Candidates with a background in the mortgage industry or customer service
- Professionals who thrive in a performance-driven work from home environment
- Bilingual applicants looking for opportunities in remote admin jobs
What You Will Do
- Answer inbound calls from customers seeking information about the reverse mortgage program
- Initiate outbound calls to potential customers to generate interest
- Qualify customers based on program guidelines, including age and homeownership
- Transfer interested and qualified customers to the sales team
- Create follow-up appointments and mail information packets to customers
- Update the Sales CRM with detailed notes for each transaction
What They Are Looking For
Skills & Experience
- Basic computer skills, including MS Office and soft phone experience
- Customer service background with a basic understanding of reverse mortgages
- Organized and performance-driven mindset
- Excellent written and verbal communication skills
- Ability to make 100+ dials per day and meet production metrics
What They Expect
- Demonstrate strong customer service skills while handling calls
- Maintain an organized approach to follow-ups and customer interactions
- Work effectively in a remote team environment
What They Offer
- Top-notch training with clear career paths
- Promotion-from-within opportunities and team-building events
- Comprehensive medical, dental, and vision plans
- Generous paid time off and paid holidays
- 401(k) with company match and competitive commission-based compensation
Tips for Applicants
- Highlight any previous customer service experience in your application.
- Emphasize your communication skills and ability to work in a remote environment.
- Be prepared to discuss your understanding of the mortgage industry during the interview.
Frequently Asked Questions
Is this position fully remote?
Yes, this role allows you to work from home, providing flexibility in your work environment.
What are the working hours for this role?
The specific working hours may vary, but you will generally follow a full-time schedule.
Will I receive training for this position?
Yes, comprehensive training will be provided, including an introduction to the reverse mortgage program.
