Searching for remote admin jobs in the healthcare sector? This Patient Support Representative role at Twoconnect Careers offers a chance to work from home while assisting patients with their appointment needs.
About the Role
In this role, you will be the first point of contact for potential patients, responding to inquiries and scheduling appointments. Your focus will be on delivering excellent customer service and managing leads effectively.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. They prioritize a people-first culture that values stability and growth.
Why This Job Stands Out
- Enjoy a permanent work from home setup while contributing to patient care
- Join a company with a strong commitment to employee growth and success
- Be part of a supportive team that values cultural diversity and inclusivity
Job Insights
RolePatient Support Representative
Work TypeRemote work from home job
IndustryHealth, Wellness and Fitness
Who This Job Is For
- Individuals seeking remote customer service jobs in the healthcare field
- Professionals with experience in sales support or medical customer service roles
- Candidates looking for work from home opportunities that emphasize communication and empathy
What You Will Do
- Respond to inquiries through various channels, including phone, email, and forms
- Provide detailed information about chiropractic services to potential patients
- Manage incoming leads and follow up professionally to convert inquiries into appointments
- Schedule consultations and follow-up appointments for new and existing patients
- Coordinate with clinic staff to ensure smooth scheduling and availability
- Maintain accurate records of all interactions in the lead management system
- Handle payment transactions and provide information on pricing options
- Deliver exceptional customer service and address any issues promptly
What They Are Looking For
Skills & Experience
- Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field
- Experience in a sales support or customer service role, preferably in a healthcare setting
- Proficiency in lead management and CRM software
What They Expect
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively in a busy environment
- Empathetic attitude with a commitment to high-quality service
What They Offer
- Permanent work from home arrangement
- Monday-Friday schedule from 5:00 AM to 2:00 PM PHT
- HMO with coverage for 2 dependents and medical reimbursements
- Government-mandated benefits and career development training
- Supportive and inclusive company culture
Tips for Applicants
- Highlight any previous experience in customer service or sales, especially in healthcare
- Emphasize your communication skills and ability to handle inquiries professionally
- Showcase your familiarity with CRM software in your application
Frequently Asked Questions
What are the working hours for this position?
The working hours are Monday to Friday, from 5:00 AM to 2:00 PM PHT, with adjustments for daylight saving time.
Is this position fully remote?
Yes, this is a permanent work from home position.
What benefits does Twoconnect offer?
Twoconnect provides HMO with coverage for dependents, government-mandated benefits, and opportunities for career development.
