Searching for remote customer support roles that make a difference? The Lead Intake / CRM Manager position at Jobs for Humanity offers an exciting opportunity to engage with clients and drive results from the comfort of your home.
About the Role
As the Lead Intake / CRM Manager, you will be responsible for managing inbound leads, conducting initial qualifications, and ensuring timely follow-ups. Your role is crucial in converting prospects into clients while maintaining high standards of communication and organization.
About the Company
AB Group PLLC is a dynamic architecture firm with a passion for delivering innovative and impactful designs. Specializing in hospitality, multifamily, and office projects, we take pride in creating spaces that inspire.
Why This Job Stands Out
- Work remotely while engaging with a dynamic team
- Immediate response expectations ensure high engagement with leads
- Opportunity to shape client relationships in a growing architectural firm
Job Insights
RoleLead Intake / CRM Manager
Work TypeRemote work from home job
Experience LevelMid to Senior
Who This Job Is For
- Professionals seeking remote admin jobs with a focus on lead management
- Candidates with experience in customer service or business development roles
- Individuals looking for remote jobs in CRM management and client engagement
What You Will Do
- Monitor website inquiries, phone calls, voicemails, and emails during working hours
- Respond to new leads within 60 seconds of contact form submission
- Schedule qualified prospects with the appropriate ABG team member
- Manage HubSpot CRM to ensure accurate sales data and lead tracking
- Conduct structured outbound campaigns targeting specific markets
What They Are Looking For
Skills & Experience
- Exceptional spoken and written English
- Experience with HubSpot CRM or similar platforms
- Strong organizational skills and attention to detail
What They Expect
- Demonstrated success in appointment setting and lead qualification
- Ability to manage high volumes of calls and emails professionally
- Comfortable communicating with senior decision-makers
What They Offer
- Supportive and collaborative team environment
- Opportunities for professional growth and skill development
- Chance to contribute to impactful architectural projects
Tips for Applicants
- Highlight your experience with CRM systems like HubSpot in your application
- Showcase your ability to manage high volumes of leads and maintain organization
- Demonstrate your communication skills through a well-crafted cover letter
Frequently Asked Questions
What are the working hours for this remote position?
The working hours will align with the needs of the inbound leads, requiring responsiveness during business hours.
Is experience in architecture necessary for this role?
While experience in architecture is preferred, strong customer service and CRM management skills are essential.
