Searching for entry-level remote admin jobs in technical support? As an L1 Technical Support Representative at Twoconnect Careers, you will help customers navigate their EV charging systems while enjoying the flexibility of working from home.
About the Role
In this role, you will provide essential technical support to customers regarding electric vehicle charging stations through various communication channels. Your expertise will help diagnose issues, guide installations, and ensure customer satisfaction.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. They prioritize a people-first culture that fosters stability, growth, and inclusivity.
Why This Job Stands Out
- Join a supportive remote culture focused on employee growth and success
- Work with leading companies in Australia and beyond in the renewable energy sector
- Enjoy the flexibility of a work-from-home schedule while making a difference in the EV industry
- Receive comprehensive training and development opportunities
Job Insights
RoleL1 Technical Support Representative
Work TypeRemote work from home job
IndustryConsumer Electronics
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking remote customer support jobs with a technical focus
- Candidates with a background in engineering or IT looking for entry-level roles
- Professionals interested in work from home opportunities in the renewable energy sector
- Job seekers who excel at troubleshooting and want to join a supportive remote team
What You Will Do
- Assist customers with technical inquiries regarding EV charging stations via phone, email, and live chat
- Diagnose and troubleshoot hardware and software issues related to EV chargers and networks
- Guide customers through installation, setup, and maintenance procedures
- Document customer interactions and solutions in the ticketing system
- Collaborate with the sales team to identify customer needs and provide technical assistance
What They Are Looking For
Skills & Experience
- Bachelor's degree in Engineering, IT, or a related field preferred
- Prior experience in technical support or customer service
- Strong troubleshooting skills with hardware, software, and networking components
- Experience using CRM and ticketing systems like Zendesk or Freshdesk
- Excellent communication skills for explaining technical concepts to non-technical users
What They Expect
- Ability to work independently and manage multiple customer inquiries effectively
- Proficiency in Microsoft Office Suite and Google Workspace
- Strong attention to detail and commitment to customer satisfaction
What They Offer
- Work from home flexibility with a shifting schedule
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Training programs for career development
- Engaging company outings and wellness sessions
Tips for Applicants
- Highlight any relevant technical support experience in your application
- Emphasize your troubleshooting skills and ability to communicate technical concepts clearly
- Prepare to discuss your familiarity with CRM and ticketing systems during the interview
Frequently Asked Questions
What are the working hours for this role?
The position involves a shifting schedule to accommodate customer needs across different time zones.
Is prior experience in the EV sector required?
While knowledge of electric vehicle charging infrastructure is a plus, it is not mandatory. Prior experience in technical support or customer service is more critical.
What tools or software will I be using?
You will use CRM and ticketing systems like Zendesk or Freshdesk, along with Microsoft Office Suite and Google Workspace.
