Searching for remote IT tech support jobs that allow you to work from home? As an IT Tech Support Specialist at Colure Health, you'll play a crucial role in keeping the team productive and secure while providing support across multiple time zones.
About the Role
In this role, you will be the first point of contact for technology issues, managing devices, accounts, and security protocols to ensure smooth operations for the executive team and international staff.
Why This Job Stands Out
- Join a remote team dedicated to improving healthcare technology support
- Work in a role that allows for flexible hours while making a significant impact
- Be part of a company that values security and compliance in a healthcare setting
Job Insights
RoleIT Tech Support Specialist
Work TypeRemote work from home job
Who This Job Is For
- IT professionals seeking remote jobs in tech support with a focus on healthcare
- Candidates with experience in providing Tier 1 and Tier 2 support for remote teams
- Individuals looking for full-time remote admin jobs that involve troubleshooting and documentation
What You Will Do
- Provide Tier 1 and Tier 2 support via ticket, chat, phone, and remote sessions for various technology issues
- Troubleshoot hardware and software problems affecting staff across different time zones
- Document resolutions and maintain a comprehensive knowledge base for team reference
- Provision and deprovision user accounts and manage access in line with security protocols
- Configure and maintain devices within a mobile device management system, ensuring security compliance
- Support the Cybersecurity Specialist with incident reports and audits
What They Are Looking For
Skills & Experience
- 2+ years of IT help desk or desktop support experience
- Hands-on experience with Windows, macOS, and productivity tools like Google Workspace or Microsoft 365
- Understanding of basic networking and security practices
What They Expect
- Strong communication skills and a patient approach to user support
- Ability to work flexible hours covering part of US Eastern Time business hours
- Experience in a healthcare or HIPAA-regulated environment is preferred
What They Offer
- Compensation ranging from $26.00 to $34.00 per hour, based on experience and location
- Opportunities for professional development and growth within a remote company culture
Tips for Applicants
- Highlight your experience with remote user support and troubleshooting in your application
- Mention any relevant certifications, such as CompTIA A+ or Google IT Support, to strengthen your candidacy
- Demonstrate your ability to work across different time zones and communicate effectively in your cover letter
Frequently Asked Questions
What are the working hours for this position?
The role covers part of US Eastern Time business hours, with occasional evening or weekend support required.
Is prior experience in healthcare necessary?
While not mandatory, experience in a healthcare or HIPAA-regulated environment is preferred.
What tools will I be using in this role?
You will use tools like Google Workspace, Microsoft 365, and various remote-access tools to support users.
How is the compensation structured?
The pay range for this position is $26.00 to $34.00 per hour, depending on skills, experience, and location.
