Searching for IT support specialist roles that make a real impact? As an IT Support Specialist at Ontic, you'll be the key on-site presence ensuring smooth operations and robust security for the Pune office.
About the Role
The IT Support Specialist at Ontic is responsible for planning, deploying, and supporting network infrastructure and office technology. This role is crucial for maintaining a secure and efficient office environment, ensuring that all IT systems are operational and compliant.
About the Company
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record.
Why This Job Stands Out
- Be a critical part of launching a new office with stable IT infrastructure
- Engage in hands-on IT support with a focus on networking and security
- Work in a collaborative environment with a focus on compliance and safety
Job Insights
RoleIT Support Specialist
IndustrySecurity Software
Who This Job Is For
- IT professionals with a strong background in networking looking for specialist roles
- Candidates eager to work on-site and support office technology and security
- Individuals with experience in IT support and a customer-first mindset
What You Will Do
- Execute IT workstreams for the office opening and ongoing operations
- Provide on-site and remote end-user support for macOS and Windows systems
- Deploy and support core networking components like switches and routers
- Coordinate with vendors for office buildouts and physical security readiness
- Document network architecture and maintain compliance-oriented documentation
What They Are Looking For
Skills & Experience
- 3+ years of hands-on IT support experience with a focus on networking
- Strong understanding of network fundamentals: TCP/IP, VLANs, DHCP, DNS
- Experience with endpoint management tools like Jamf and Intune
What They Expect
- Ability to troubleshoot network issues and maintain operational discipline
- Strong communication skills for coordinating across time zones
- Detail-oriented documentation habits for compliance and audits
Tips for Applicants
- Highlight your hands-on IT support experience in your application.
- Emphasize your familiarity with networking concepts and endpoint management tools.
- Showcase your ability to document processes and maintain compliance.
Frequently Asked Questions
What are the working hours for this role?
The working hours are Monday to Friday, 10:00 am to 7:00 pm, with some flexibility required during office setup.
Is this position remote or on-site?
This is an on-site position based in Pune, India, requiring daily office presence.
