Searching for entry-level remote customer support jobs? The Helpdesk Support Administrator role at Twoconnect Careers offers a chance to work from home while providing essential support to clients and internal teams.
About the Role
In this role, you will provide responsive helpdesk support to clients and internal stakeholders, ensuring efficient handling of requests and compliance administration during quieter periods. Your contributions will be vital in maintaining high service standards and client satisfaction.
About the Company
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements, and structured career development programs that make employment both financially rewarding and professionally sustainable.
Why This Job Stands Out
- Enjoy the flexibility of a permanent work from home position
- Be part of a supportive team dedicated to your growth and success
- Gain experience working with international clients and leading companies
- Participate in training programs designed for career advancement
- Join a company that values cultural diversity and inclusivity
Job Insights
RoleHelpdesk Support Administrator
Work TypeRemote work from home job
IndustryConsumer Services
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote admin jobs with a focus on customer support
- Candidates with experience in helpdesk support or customer service roles
- Professionals looking for work from home opportunities in a supportive environment
- Job seekers interested in joining a remote team with a strong culture of growth
- Filipino remote workers eager to develop their careers in the BPO industry
What You Will Do
- Provide responsive helpdesk support to clients and internal teams
- Monitor helpdesk calls and emails, ensuring professional first responses
- Log, prioritize, and allocate requests with all necessary information
- Track requests to closure and follow up on overdue actions
- Prepare daily and weekly reports highlighting open requests and exceptions
- Support client and internal meetings with status updates and documentation
- Maintain compliance calendars and ensure documentation is current
- Assist with incident and hazard administration as needed
What They Are Looking For
Skills & Experience
- At least two years of experience in helpdesk support or customer service
- Strong spoken and written English communication skills
- Intermediate to advanced knowledge of Microsoft Outlook, Word, and Excel
- Familiarity with ticketing, CRM, or document management systems
- Experience with compliance registers and controlled documents is a plus
What They Expect
- Strong attention to detail and organizational skills
- Ability to manage deadlines and escalate issues appropriately
- Reliable attendance and availability for the required helpdesk roster
- Commitment to protecting confidential information and following procedures
What They Offer
- Permanent work from home arrangement
- Shift schedule includes weekend and night coverage
- HMO with two free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programs for career development
- Engaging company outings and wellness sessions
- Supportive and inclusive workplace culture
Tips for Applicants
- Highlight your customer service experience in your application
- Showcase your proficiency in Microsoft Office applications
- Demonstrate your attention to detail and organizational skills
- Be prepared to discuss your experience with helpdesk support and compliance
Frequently Asked Questions
What are the working hours for this role?
The shift schedule includes weekend and night coverage, with specific hours to be confirmed.
Is prior experience in helpdesk support required?
Yes, at least two years of experience in helpdesk support or customer service is preferred.
What benefits does Twoconnect offer?
Twoconnect provides HMO with dependents, medical reimbursements, government-mandated benefits, and opportunities for career development.
Can I work from anywhere in the Philippines?
Yes, this is a remote work position, allowing you to work from home anywhere in the Philippines.
