Searching for advanced remote engineering roles? The GTM AI Engineer position at Customer.io offers an exciting chance to work from home while developing AI agents that enhance communication for thousands of businesses.
About the Role
As a GTM AI Engineer, you will be responsible for taking AI agents from initial prototypes to reliable, production-grade systems. Your work will ensure that these tools are scalable and dependable for the GTM teams at Customer.io.
About the Company
Over 9,000 companies , from scrappy startups to global brands , use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Why This Job Stands Out
- Join a forward-thinking team that values craft over quick wins
- Work remotely while contributing to AI solutions that impact thousands of users
- Be part of a culture that encourages questioning and innovation
Job Insights
Work TypeRemote work from home job
Who This Job Is For
- Software engineers seeking remote jobs in AI and automation
- Professionals with a background in B2B SaaS looking for specialized virtual assistant roles
- Candidates passionate about cloud hosting and infrastructure engineering in a remote work environment
- Individuals eager to work from home while contributing to innovative AI solutions
What You Will Do
- Take newly built agents from working v1 to production-ready, refining code and prompts
- Monitor and ensure stability across the agent fleet, catching issues before users do
- Manage deployment pipelines to deliver agents seamlessly to users
- Oversee database interactions for agents, ensuring safe and scalable operations
- Collaborate with the GTM AI team to enhance agent reliability and performance
What They Are Looking For
Skills & Experience
- 4+ years in software engineering or platform/infrastructure engineering
- Experience with cloud hosting, particularly Google Cloud and Kubernetes
- Proficiency in database administration and LLM-based application development
- Strong GitHub PR-and-deploy workflow experience
What They Expect
- Ability to iterate quickly while maintaining discipline for scaling solutions
- Willingness to question existing processes and propose improvements
- Comfortable working in a terminal and managing AI tools effectively
What They Offer
- Competitive salary ranging from $140,000 to $170,000 USD
- 100% coverage of medical, dental, vision, and mental health insurance for you and your family
- 16 weeks of paid parental leave and unlimited PTO
- Stipends for remote work and wellness, plus a professional development budget
Hiring Process
- 30-minute Zoom call with Recruiter
- 45-minute Zoom call with Hiring Manager
- 45-minute Zoom call with a member of the GTM AI team
- 60-minute Live technical session with the team
Tips for Applicants
- Highlight your experience with cloud hosting and AI tools in your application
- Prepare to discuss your approach to scaling and maintaining software systems
- Be ready to showcase examples of your past work in database administration
Frequently Asked Questions
What is the salary range for this position?
The starting salary for the GTM AI Engineer role is between $140,000 and $170,000 USD, depending on experience.
What remote work benefits does Customer.io offer?
Customer.io provides 100% coverage for medical, dental, vision, and mental health insurance, along with unlimited PTO and stipends for remote work.
What is the hiring process like?
The hiring process includes multiple Zoom interviews with the recruiter, hiring manager, team members, and a live technical session.
