Searching for remote customer support jobs that make a real impact? This Email Deliverability Consultant role at Iterable offers an exciting opportunity to help clients maximize their email marketing success while enjoying the benefits of a remote work environment.
About the Role
As an Email Deliverability Consultant, you will be a vital member of Iterable's Managed Services team, focusing on providing clients with strategies and tools to enhance their email deliverability. Your role is crucial in ensuring customer satisfaction and retention by helping clients optimize their email marketing efforts.
About the Company
Iterable is the AI customer engagement platform trusted by leading global brands. Their platform empowers organizations to activate customer data and optimize engagement with enterprise-grade security and compliance.
Why This Job Stands Out
- Join a leading company recognized for its innovative customer engagement solutions
- Work remotely with a global team dedicated to customer satisfaction
- Contribute to meaningful projects that enhance email marketing success for clients
- Enjoy a supportive remote culture with a focus on professional growth
Job Insights
RoleEmail Deliverability Consultant
Work TypeRemote work from home job
Who This Job Is For
- Professionals seeking specialized virtual assistant roles in email deliverability
- Candidates with experience in remote admin jobs focused on customer support
- Individuals looking for work from home opportunities in a SaaS environment
- Experts in email marketing who thrive in remote work settings
- Those passionate about enhancing customer experiences through effective email strategies
What You Will Do
- Provide email deliverability consulting services for new and existing customers
- Educate clients on email marketing best practices while offering deliverability support
- Monitor customer performance using internal metrics and third-party delivery tools
- Ensure a smooth product experience for clients, enhancing their ROI
- Collaborate with support teams to analyze trends and resolve issues
- Maintain high email campaign deliverability for enterprise clients
- Develop strategies to improve client retention and satisfaction
- Gather delivery data for account assessments, including Email Deliverability Reports
- Identify potential issues and provide strategies to manage client reputation
- Build strong relationships through industry associations like MAAWG
- Contribute to blogs and webinars on email deliverability topics
What They Are Looking For
Skills & Experience
- Bachelor’s degree or equivalent experience
- 2 - 4 years in email deliverability consulting or support
- Experience in a B2B customer-facing role within a SaaS company
- Proficiency with third-party delivery tools like Google Postmaster Tools
- Strong understanding of email delivery policies and best practices
What They Expect
- Excellent communication skills and a strong customer focus
- Ability to thrive in a fast-paced startup environment
- Demonstrated growth mindset and commitment to company values
What They Offer
- Paid parental leave
- Competitive salaries with equity options and 401(k) plan
- Comprehensive medical, dental, vision, and life insurance
- Flexible PTO and paid sabbaticals
- Monthly wellness and professional development allowances
Tips for Applicants
- Highlight your experience with email deliverability tools and strategies in your application.
- Showcase your ability to communicate complex technical concepts to non-technical clients.
- Emphasize your problem-solving skills and past successes in improving email campaign performance.
Frequently Asked Questions
What is the salary range for this position?
The salary range for this Email Deliverability Consultant role is $96,500 - $151,000, depending on experience and location.
Is this position fully remote?
Yes, this is a fully remote position, allowing you to work from anywhere.
What type of benefits does Iterable offer?
Iterable provides competitive salaries, equity options, comprehensive insurance, flexible PTO, and professional development allowances.
