Searching for remote customer support roles that let you engage with a creative community? The Developer Engagement Team at Roblox offers a unique chance to support developers while working from home.
About the Role
As part of the Developer Engagement Team, you will be the vital link between Roblox and its developer community, assisting with issues and ensuring effective communication.
About the Company
Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support.
Why This Job Stands Out
- Engage with a vibrant community of creators and developers
- Work remotely while contributing to a mission that connects people
- Be part of a team that shapes the future of human interaction through technology
Job Insights
RoleDeveloper Engagement Team Member
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals looking for remote customer support jobs in a dynamic tech environment
- Candidates passionate about the Roblox community and eager to assist developers
- Professionals seeking work from home roles with a focus on communication and problem-solving
What You Will Do
- Assist in resolving creator day-to-day escalations and emergencies
- Manage communication between Roblox staff and creators
- Maintain detailed records of customer interactions and transactions
- Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability
What They Are Looking For
Skills & Experience
- Strong verbal and written communication skills
- In-depth understanding of Roblox and the Roblox community
- Experience developing on Roblox or other creation platforms
What They Expect
- Demonstrates endless patience and a positive attitude
- Capable of managing time effectively
- Ensures accurate documentation and timely follow-up
What They Offer
- Hourly pay ranging from $20 to $25 USD
- Opportunity to work with a global community of developers
- Flexible remote work environment
Tips for Applicants
- Highlight your experience with Roblox and any relevant development skills in your application
- Showcase your communication skills and ability to handle customer inquiries effectively
- Be prepared to discuss your understanding of the Roblox community during the interview
Frequently Asked Questions
What are the working hours for this role?
The role requires a commitment of 40 hours per week, with a schedule from Saturday to Wednesday and on-call availability throughout the week.
Is this position open to applicants outside of the US?
Yes, this is a remote position, and applicants from anywhere in the world are welcome to apply.
