Searching for remote customer support jobs that make a difference? As a Customer Support Representative at Texas Sports Academy, you will play a vital role in assisting families while working from home.
About the Role
In this role, you will be the first point of contact for parents, managing inquiries and ensuring they receive timely and accurate responses. Your primary tool will be Zendesk, where you will handle support tickets, resolve issues, and maintain a warm, professional communication style.
About the Company
Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development.
Why This Job Stands Out
- Join a supportive remote team dedicated to student-athlete development
- Work from home while making a positive impact on families
- Engage in a role that values clear communication and problem-solving
Job Insights
RoleCustomer Support Representative
Work TypeRemote work from home job
IndustryPrimary/Secondary Education
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote admin jobs in customer support
- Candidates with experience in Zendesk looking for virtual assistant jobs
- Professionals who thrive in work from home environments and enjoy helping families
- Those with a background in customer service or family-facing roles
What You Will Do
- Manage the Parent Support Queue by responding to Zendesk tickets daily
- Provide clear answers to parents regarding schedules, billing, and logistics
- Resolve issues end-to-end, keeping parents informed throughout the process
- Escalate complex inquiries to the appropriate team with necessary context
- Maintain a clean Zendesk environment by tagging tickets and updating macros
- Communicate effectively and warmly with parents to ensure a positive experience
What They Are Looking For
Skills & Experience
- 2-3 years of experience in a Zendesk support role
- Excellent written English skills with a warm and professional tone
- Experience in customer or family-facing support environments
- Ability to handle pressure and respond effectively to inquiries
- Familiarity with AI tools to enhance productivity
What They Expect
- Demonstrated organization and reliability in managing support tickets
- Full-time availability during standard U.S. business hours (Central Time)
- Ability to work remotely from a reliable internet connection
What They Offer
- Competitive pay at $25/hour
Tips for Applicants
- Highlight your experience with Zendesk in your application
- Showcase your ability to communicate clearly and warmly in written English
- Mention any relevant experience in customer support or family-facing roles
Frequently Asked Questions
Do I need to be based in the U.S. to apply?
No, this role is fully remote and open to applicants globally.
What are the working hours for this position?
You will need to be available for full-time coverage during standard U.S. business hours, Central Time.
Is there a specific background that is preferred for applicants?
Experience in customer support, particularly with families or youth programs, is preferred.
