Searching for remote customer support roles that make a difference? As a Customer Success Engineer at JetBrains, you will engage with clients to ensure they maximize the value of innovative developer tools.
About the Role
In this role, you will serve as a technical point of contact for JetBrains customers, facilitating the adoption of products and ensuring their success. You'll manage relationships, advocate for customers, and collaborate with product teams to enhance user experiences.
About the Company
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen - with code.
Why This Job Stands Out
- Join a leading company known for its innovative developer tools
- Work remotely with a flexible schedule that suits your lifestyle
- Be part of a team that values customer success and collaboration
- Access to professional development resources and support
- Enjoy a competitive salary and comprehensive benefits package
Job Insights
RoleCustomer Success Engineer
IndustrySoftware Development
Experience LevelSpecialist
Who This Job Is For
- Experienced professionals seeking remote customer success engineer roles
- Candidates with a background in technical consulting or customer-facing technical positions
- Individuals passionate about improving customer experiences in software development
What You Will Do
- Collaborate with JetBrains Account Executives to drive customer success
- Assist customers in adopting JetBrains products to achieve their business goals
- Manage technical relationships for a portfolio of accounts
- Advocate for customers within JetBrains, ensuring their needs are met
- Recommend product enhancements based on customer feedback
- Support product teams in presenting new ideas to customers
- Act as a trusted technical advisor, staying updated on technology trends
- Work with Sales to develop account strategies for expansion
What They Are Looking For
Skills & Experience
- Proven experience in technical consulting or technical customer success roles
- Extensive background in software development, QA, IT, DevOps, or related fields
- Hands-on knowledge of AI and software development tooling
- Strong verbal and written communication skills in English and local language
- Exceptional presentation skills for demonstrating products to customers
What They Expect
- Ability to identify and address technical challenges quickly
- Comfort in a fast-paced, dynamic work environment
- Experience working with large software development teams
- Collaborative mindset with initiative and resourcefulness
- Willingness to travel approximately 25% of the time
What They Offer
- Strong base salary reflecting skills and experience
- Flexible work location with remote options
- Extra time off for relaxation and personal pursuits
- Medical insurance allowance for peace of mind
- Learning and development opportunities including conferences and courses
- Relocation support for a smooth transition
- Language classes to enhance communication skills
- Mental health support services
- On-site gym or sports club stipend
- Company-wide celebrations and internal events
Tips for Applicants
- Highlight your experience in technical consulting or customer success roles in your application.
- Prepare to discuss how you've improved customer experiences in past positions.
- Showcase your ability to communicate technical concepts to diverse audiences.
Frequently Asked Questions
What does a Customer Success Engineer do?
A Customer Success Engineer acts as a technical advisor for customers, helping them adopt and maximize the use of JetBrains products.
Is this position fully remote?
Yes, this role is fully remote, allowing you to work from home or choose a flexible location.
What qualifications are needed for this role?
Candidates should have experience in technical consulting or customer success, along with a strong background in software development or related fields.
