Are you seeking a senior role in customer success that allows you to work from home while managing high-value client partnerships? The Customer Success Director position at Maven Clinic offers a unique opportunity to lead strategic initiatives and drive impactful results.
About the Role
As the Customer Success Director, you will oversee a portfolio of complex client partnerships, acting as a trusted advisor to VP-level leaders. This role combines strategic leadership with a focus on revenue growth, requiring a deep understanding of client needs and business objectives.
About the Company
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers to improve healthcare access and outcomes. Founded in 2014, the company focuses on women's health across various specialties, enhancing clinical outcomes while reducing costs.
Why This Job Stands Out
- Join a leading virtual clinic known for innovation in women's health
- Opportunity to influence healthcare outcomes for families and organizations
- Work in a flexible hybrid environment that values both remote work and in-person collaboration
Job Insights
RoleCustomer Success Director
Work TypeHybrid work from home job
Who This Job Is For
- Experienced professionals looking for senior-level remote customer success roles
- Candidates with a strong background in client management and strategic account leadership
- Individuals passionate about healthcare innovation and driving organizational change
What You Will Do
- Partner with the VP of Client Success on account strategies and priorities
- Manage executive-level relationships with key stakeholders across high-value accounts
- Drive enrollment and expansion initiatives, collaborating with sales and renewal teams
- Develop actionable success plans that align client goals with Maven's solutions
- Mentor and elevate team members while modeling best practices in client engagement
What They Are Looking For
Skills & Experience
- 8+ years in client-facing roles, with at least 5 years in enterprise account management
- Strong analytical skills and ability to translate data into actionable insights
- Exceptional communication and relationship management abilities
What They Expect
- Demonstrated success in stakeholder engagement and mapping across complex organizations
- Ability to influence and align with senior decision-makers
- Willingness to travel for executive meetings and collaborate in-person when necessary
What They Offer
- Competitive salary range of $150,000 - $175,000 per year
- Access to comprehensive health benefits and wellness programs
- 16 weeks of paid parental leave and professional development stipends
- Flexible hybrid work model with opportunities for in-office collaboration
Tips for Applicants
- Highlight your experience in managing complex client relationships and driving business outcomes
- Demonstrate your analytical skills by providing examples of how you've used data to influence decisions
- Showcase any previous leadership or mentoring experience in client-facing roles
Frequently Asked Questions
What is the work schedule for this hybrid role?
The hybrid model encourages in-office collaboration three days a week for those based in specific hub cities, while allowing flexibility for remote work.
What kind of benefits does Maven Clinic offer?
Maven Clinic provides a competitive benefits package including health insurance, parental leave, professional development stipends, and access to wellness programs.
